Cornerstone Community Financial Credit Union University Dr, Auburn Hills

I’d like to say this 5 stars is for Renee Patten from your call center, and her alone. She is a god send. She figured out a problem with my account that had been going on for 6 months! Dozens of calls looking for answers, and Renee handled it in 5 minutes. She does her job with compassion, and treats people with the respect they deserve. Her problem solving skills are obviously An asset to your company and I want her to get the recognition she deserves. Thank you so much Renee!

This bank loves to scam! I had a Fraudulent charge to my account where someone paid their credit card. The fraud department contacted me told me they would take care of it and then never did anything. I spoke with the bank several times in the last 3 weeks. The bank continued to charge me charges because of the fraudulent charge (because I’ve had so many issues with this bank and I had previously emptied my accounts so I could close them) I ended up having to pay all monies owed… *fraudulent charge and overdraft fees, that go right in the banks pocket.* I will see if the bank actually does their job and closes my account since I signed all the documents. I have been trying to close this checking account for 4 months. BEWARE!!!!!!

Today I had an issue retrieving some information. Lis was a breath of fresh air. Not only did she assist me, she went out of her way to do so. She truly made my day! It’s people like Lis who is needed in this world😊 She’s AWESOME!

That female black teller in the morning is unbelievably unpleasant to deal with. The definition of not everyone should be in customer service.

They have the best customer service. Whenever i have a problem, they solve it in minutes. This is so important for me. Thank you for being amazing. I am really happy being a customer of this bank and using their mobile banking app.

Not customer friendly. While most financial institutions are waiving fees during Corona pandemic, they charged inactivity fees without prior intimation. Spoke to a manager and tone was very unfriendly, simply putting entire blame on customer. Does not look like they appreciate and value the small customers, so planning to move my account elsewhere

Bravo CCF and a special thanks to Heather! I had a CD that I needed to withdraw money from with the rest going back into another CD. I had no idea I could do it 100% online. Heather helped me with the process, had me sign the online documents and I could see the new CD online in less than 15 minutes. Just wow. Customer for life!

When I came in as a member to open my account over ten years ago, my credit was in the lower 400’s. The staff took an immediate interest in helping me build up my credit score, even helping me with a daily budget to get back on track. A couple years later, I applied to work here on a whim and was hired. Even if I were to move across the country, I’d keep CCF as my main institution because I trust their methods and they can also do just about anything remotely. So much better than the big bank I originally had accounts with and much friendlier, too!

Never had any problems with this credit union as far as customer service. I’ve been a member for over 10 years. Even in the mist of this unfortunate event the representative was not rude. A little more than a week ago a rep called me offering me a loan. She said “hello, we know during this pandemic more people are using more of their credit card that might be high interest and we are offering a loan up to $5000 with a interest rate between 6.8-8%, so you can pay your card off and then pay back the loan at a lower interest rate”. At that point I told her I would think about it and call back. Well I did my research just to see how this would look credit wise because my credit is important. I see that most credit bureaus said this is smart so I called her back and told her I would like to apply. Long story short she ran my credit and I was approve immediately for the lowest interest rate because my credit is good. I make pretty good money as well. She said she would call me back after turning the info into the underwriter. She calls back a couple days later asking was I going to use the loan to give the money to a family member, this caught me off guard and I was confused as to why she was asking me this. I told her no I was using it for the very reason she called me for. She knew exactly what I was using it for. She said ok and she’ll call me back. Well I work midnights and when she called me back, I was sleeping. When I woke up I called her back and left a message. Never got a call back. Two days later I just called the customer service line. They told me I was denied, I asked why because base on credit and income I was approve for the lowest interest, and get this...they said for 50% credit card usage. So for the very thing you called me to offer a lower interest rate for is the very reason you are denying me. So u ding my credit with a hard inquiry hit and deny me for the very reason you called me for. I didn’t call cornerstone looking for any loans. All my bills are paid and I’m ok with money but this was a smart financial move to not pay as much interest. Mind blowing right. Stop call people saying these words “due to the pandemic we know more people are using their credit cards more and they are at a higher interest rate, we would like to offer you a loan at a lower rate and you can pay your higher Interest rate cards off”. It’s a lie and You are destroying people credit for nothing. I should of never took the bait. Please don’t call me with any more false offers. If I need anything from you, I’ll call you. Have a great day.

It used to be a good bank but lately I have been very dissatisfied. The bill pay dept mailed a check late for my daughter's rent where I was charged $50.00 and they told me I was responsible for that. After 30 years I am actively seeking another bank even though it is a pain to move everything. I’ve since had another issue with the credit union which i think was my fault. I did not ask them to correct it but I got an email from Beatrice that they had decided to credit my account anyway. I was impressed with that gesture and appreciated that.