Consumer Mortgage Co Gessner Rd, Houston

I haven't any problems with them. My husband got me car from them in March. Well he stabbed and in the hospital for 3weeks in June. I was late on all my bills. But they were really understanding. No one seemed to have any issues. I guess I caught them on the right days.

They do not even deserve that one star. I paid my monthly note every month (NEVER skipped a month) and when I for the first time was TEN days late on payment, they repoed my car. Also, they charge ASTRONOMICAL interest rates. I cannot fathom how these evil doers sleep at night. DO NOT GO WITH THEM OUT OF DESPERATION! I REPEAT, DO NOT DO IT!

Paid off! I got my title and I’m free of car payments! Hallelujah!!

Horrible costumer service! They changed my due date without my knowledge. I was given the 26th and i have it in writing! Ramona Salinas has no customer service. Hung up on me twice for asking for my date and she gives me a completely different date i did not sign for! Not recommended!

This place is absoloutely horrendous and their customer service skills needs alot of work! There's a reason why they have such low ratings. The ONLY friendly, courteous, and professional worker there is apparently Nick. If you have any issues, speak with him - management should definitely have a word with "Ramona" - if that is even her real name, Douby - who lacks basic customer service skils, such as being curteous and friendly, and Dolores - who surprisingly sounds very much Ramona, interrupts and hangs up on someone, very nasty attitude problem.

The guy in the finance dept, Tim I believe, is the only nice guy in the place. Good Luck with any kind of nice help from the ladies that answer the phone. They need a class in customer service/attitude adjustment/bitc be nice class. Though Tim was helpful, the others can "suck my big toe"

HORRIBLE customer service when the ladies of this office answer the phone. I only speak to Nick, him and the other guys are great. I WISH I didn't finance my car loan with them . The fees and the attitude there is just HORRIBLE!!!

😲 these have to be the rudest females i have ever dealt with. It does not make any since for anyone to be that rude. Obviously they must have a horrible life outside of work, because only a miserable person could be this rude .just know GOD DOES NOT LIKE UGLY, so soon karma will be around and they will meet there match. You can't be that rude in life and expect to be blessed .

I see why they have this low rating online. I called to make a payment and some lady was terrible on the phone. Laughed at me when I couldn't make the full payment. Maybe they should take all the fees they charge to send their staff through a customer service class. Iv never had anyone taking payments be as rude as this. DON'T USE THIS COMPANY FOR ANYTHING. RUN !!!!!!!

Rude customer service ....want to charge me $65 jus to change my pay date. ...also want to charge me $25 to use my debit card ...I asked a simple question and the lady got smart and hung up on me ...if I see her in person I just might smack that biihhhh. I pay my note on time ...trick