Consumer Financial Services Roosevelt Rd, Berwyn

The office is big and has parking right in front, at the front desk it took a while for someone to help but was helped. There is a board of sales completed as well as insurances sold with the loans,(the employee incentives) finally a lady did help and she was wearing jeans and a t shirt. The other ladies in the place are also very casual, unfortunately it doesn't feel professional. The good thing is that they were able to help finance a vehicle due to not the best credit. But at the same time it seems they are doing you the favor by doing the loan when it's a mutual agreement. Speaking of the agreement, there was an membership included for a company named Fortegra motor club in the loan and the lady said it had to be there, I was a loan officer at one point and it is illegal to force something. Oh and it was not disclosed, we had to ask about it since it needed a signature. She said it could be canceled within a certain amount of time, but I know once it's there it's part of the loan regardless since there is interest being gained on the amount even if it's canceled. Hope they fix this before they get in trouble. To do better practices, most people don't say anything but one will.

Everybody on here is complaining about this place but i owed them 4k and i hurt my back to the point where i was bed ridden and unable to work. I parked my car thinking that they had gps on it and would just come get it. 2 years later my back heals and i get another job. I came in to consumer fianancial and asked to talk to the manager. I explained to him my situation man to man and guess what? He told me that as long as i made the payments every month on the 15th he wouldnt come after my car. That was more than fair as he couldve easily repoed it and sold for more than the 4k i owed. If youre on here leaving a bad review because your broke and not answering your phone its on you. If you man up and explain to scot your situation its more likely than not he will work with you.

I've been trying to reach out to this company for over a month. First time i called, i asked to speak to KYLE because i want to specifically speak to a manager. I believe her name is "TANIA" was so rude and unprofessional over the phone one of the things she did point out was " You should have time to come in person and speak to someone who let you borrow money". Not taking to any consideration what someone might be going through at the moment. She didn't let me speak, she made me feel like she was insulting me over and over again and to top it off she ended the conversation by saying " We will contact your employer, and WE WILL SEE YOU IN COURT" then hung up the phone. Very disrespectful and me being previously employed as a customer service representative our jobs are to listen.observe. and for sure not hang up the phone on any customer giving business. NOT BUSINESS PROFESSIONAL. I called back the next day , i got a very sweet young lady .Thank god she was nice to me , i asked her to leave a call back number for KYLE(MANAGER) and whenever he was available to please give me a call back as it is URGENT. It has been 3 weeks since i left my callback number , yet no call back. I've been too stressed to call back and see what the heck is going on, but i refuse to deal with SUCH DISGUST IN THEIR CUSTOMER SERVICE. I RECOMMEND THAT ANYONE WHO'S THINKING OF USING THIS COMPANY,PLEASE DON'T. RUN FOR YOUR LIFE'S.

So my credit says I’m not paying?! I checked Credit karma. Called the girl, emailed my checks, she’s going to call me back.. I called an an hour later. Lunch. I ve done this 5 times already. The girl Alexis says it’s better to come in. Why? Jeez.

This place is the worst ever,I had a garnish 4 years ago ,they did what they're supposed to do by law,but they still have me like I own then money,now is double with interest, but if they did the garnish and they got what I own them,why I still own them money? plus everyone in there they have no idea what they doing,Jessica is responsible for my account,I had call her so many times ,until today she haven't called me back. I dont recommend this place at all. I give the one star because it was the only way to write my review.

Would give zero stars if I could. Not very professional. Trying to rebuild my credit, so I understand you have to go through some sub-standard companies to do so. They are friendly, so i'm not bashing their customer service. But the professionalism is SEVERELY lacking. They drafted a payment 2 days earlier than instructed, which made me go negative in my account. I was charged $34 for this, plus my account is now in negative, so can't purchase anything. Called and complained. Only resolution they found was to skip this next month's payment, and for me to call my bank to try to get the $34 fee waived. Really? I didn't ask for this payment to be drafted early, yet I get no option to have it credited back to my account or anything. When I asked the manager's name, Daisy informed me that to just ask for her and she can speak with her manager. Really? Not giving a manger's name out in case I need to speak to someone with some authority? I run a Locksmith shop. If someone asks, I give my name. It's called taking responsibility. I don't advise anyone get a loan from here.

Worst place to get a loan! The people are so rude! The girls don't even know what they are doing. After getting approved for a loan they tell me I need a voided check. I go in the following day with my voided check and they decide to informed me that I also need two ID's and two utility bills after driving an hour to get to their location! I left and called to speak to their boss. They transfer me to one of the girls working there named ADY and instead of apologizing for the inconvenience of driving an hour away for the mistake that one of the girls she tells me "the girls wouldn't do that" I'm sure she wasn't the manager. But I wouldn't come to this location. They are so rude and grouchy. If you don't like your job why work there!?

I had financed a car through these ppl the car was paid off months before it should have been and I’ve been having trouble with these ppl reporting it to the correct ppl so that it can be removed so on my report it still shows that I owe for the car when I have the title and all every time I dispute it they report back saying the balance is accurate these ppl are VERY unprofessional and I wouldn’t recommend this company to absolutely NOBODY

***Please note this review is in reference to several customers including my personal observance of individuals who have obtained loan services from this company*** If I could give this facility a negative star rating, I would. I can personally attest to have seen that the staff, and customer service here is negligent in the services they claim to provide, and extremely unprofessional. Below are a list of a FEW of the things you should look out for when obtaining their services if you are considering obtaining a loan from this facility: -the car you are purchasing is very highly likely to be on a GPS monitor at all times. (not uncommon for vehicle loan facilities) -you must pay for roadside assistance and other unnecessary services during the life of the loan. (Mind you even if your insurance provides roadside assistance, they will advise you that they will "take care of this fee" when in truth , unless you ask for proof, and are diligent about obtaining confirmation, they will proceed to charge you for this quite expensive service within the life of the loan) -if you question their "services" or hidden charges, even if you ask to speak to the manager, be prepared to be verbally abused and insulted, even asked to leave the facility if you are insistent of answers. -they do discriminate. (this has been experienced by several consumers) ***If you may have a lower credit score, do not feel that you need to be mistreated like this facility has done to several of its customers, I urge you to seek another facility, and to read into their reviews prior to proceeding.***

I would give no stars if i could!!!! Jessica Sanchez talked over me wouldnt let me talk because i owe money. She acts like she is running the MOB she has a horrible attitude and curses at customers. She always does illagal actions that are beyond unprofessional. By law my things inside my vehicle belong to me, they repossessed my vehicle and she will not give me my things unless i give a payment. That is unlawful and wrong. I been struggling with them for 2 years was sold a lemon and payments were so high even with a high down payment. And they all have a terrible attitude and the kyle kasey guy THE NEW MANAGER is never there only jessica and other girls to yell at you if your a couple days late always saying everything is free i wish i could give no stars