Consumer Debt Help Association LLC N Dixie Hwy, Lantana

Sarina, Thank you for taking the time to share your experience. Im sorry that you felt mislead about the program and I am happy that you brought these topics up for everyone to see. I want to go over the concerns. First, the program length is an estimate, it could be longer or shorter than projected, there is no way for anyone to know exactly how much each creditor will settle for. We try and make sure every client knows its an estimate at the beginning of the program from the enrollment department that signed you up to the customer service rep that welcomes you to the program and does a comprehensive welcome call. We even have all clients initial a checklist with all points that may be a concern to our clients, we do this to try and make our clients aware of every aspect of the program so that there is no confusion later in the program. You did initial the line on the checklist that states the program length is only an estimate but that was 4 years ago and Im sure with all that was going on back then you dont remember. Now for the legal protection plan, the legal protection is not mandatory, we highly recommend it because creditors do tend to sue but it is definitely not mandatory. You used your legal protection plan for one of the creditors that did sue you. Hiring an attorney would have most likely cost you more on your own than you paid for your legal protection in total. This legal plan makes the whole court process simple, with them as you know you dont have to file anything with courts, speak to opposing counsel at all or appear in court, they do everything. The reason we didnt cancel the legal plan until the last account was settled was because you were still at risk of being sued. I feel bad that your experience didnt meet your expectations, I wish that we were able to negotiate lower settlements on your accounts and your program was shorter. As you said we did save you money overall and Im sorry that we didnt save you as much as we projected. What you failed to mention was that we discounted your last fee to 40% of what it was supposed to be since the offer was high and your program ran over projection. This is something we did for you without you even asking us to discount the fee, we just try and do whats best for our clients because we truly care about them. I wish you the best in the future, and hope you are able to stay on track now that your debt has all been paid off.

Thank you Susie, we really try hard to make this process as easy as possible for our clients. Answering the phones is a lost art in business it seems, we never let the phone go to voicemail, we always answer our clients calls.

I hope you are still doing well and keeping your debt down. Wanted to circle back and thank you again for sharing your experience with CDH. Wishing you the best.

Thank you for sharing your experience and your story, great reviews like is is what keeps us working hard everyday for our clients.

Michael, Thank you for the great review, its amazing to hear our happy clients share their experience with Consumer Debt Help Association. I reviewed your account and see you only have one account left, you are so close to becoming debt free!!! It was our pleasure to help you, thank you

Thank you Marilyn, We are so happy that you had such a great experience with us. Congrats on becoming Debt Free!!!

Raymond, I just got off the phone with you. Thank you for taking the time with and and allowing me to address the concerns that you had, when it was all said and done it was more of a misunderstanding than anything else. Your main concern was that after speaking with Daniel on your first phone call, Daniel thought you were still thinking of possibly switching over to us and that you had to go over things with your wife. You had a different outlook, you expressed that you wanted to stay with the firm that you were with and didnt have any interest in switching over. When Daniel followed up with the second call the next day you were upset, rightfully so since you shouldnt be receiving calls from any company after you express that you are not interested. Those were the only 2 calls that were made and there will be no further calls made to you from our company. To further address the statements made in the review above Daniel has been with the company since the day it opened in 2009, he is the head of the enrollment department and does not work off of commission. He is just very passionate about the company because he knows how much we do for our clients and how hard we work everyday helping people get out of debt. And as for him making the statement that CDH can save you money, as we discussed, the company that you are currently with, which I will not name, is a very large company, they charge a higher fee than we do, and they typically obtain higher settlement offers from what we have seen. I believe the higher settlement offers are only due to the fact of how large of a company that they are and they push volumes of settlements through and dont give the personal attention that a company like CDH can. I want to reiterate what I said in our conversation that the company that you are with is not a bad company, they will definitely help you get out of debt, but CDH just has multiple advantages over them. Again thank you Raymond for speaking with me and I wish you the best.

Thank you again for the wonderful words about our company, we work very hard for our clients and it is so great to hear that our hard work is appreciated. Congratulations on becoming debt free!!!!!

Thank you for taking the time to leave a review about your experience with CDH, we work very hard to make sure we are always available to our clients, you guys do always come first. We never want a client to feel neglected and this review shows our hard work, Thank you!!! Congratulations on becoming debt free!!!!!

Thank you for taking the time to write your experience with out company, it is greatly appreciated. We work very hard everyday to make our clients programs run as smooth as possible and reviews like yours keep us working hard because it is noticed and appreciated by our clients. Congratulations on becoming debt free!!!