Community Trust Bank N Mayo Trl, Pikeville

We have banked with them for 15 years. Never have they corrected a mistake or helped us out. Recently deposited a check at the window. Pretty standard. What they don’t tell you is that unless you specifically tell them not to, they hold it for 24 hrs. Guess where we found out? Trying to pay the check at a restaurant. We called, they refused to do anything. ANYTHING. Luckily, a helpful teller at the pikeville Walmart branch helped us by somehow giving us enough to pay the bill. But the main branch? Nope. Sorry, Charlie. You should have thought of that before you gave us a check with YOUR NAME on it with YOUR MONEY to put in YOUR ACCOUNT.

Let me clarify that this is not directed toward any branch but to the corporate office. Community Trust Bank is a business I will never trust again. They are deceitful and immoral. They do not care for their customers, only what they can make from them. I was initially lead to believe that I was important to them but in reality I was nothing but a number. I would highly encourage anyone to take their banking needs elsewhere. If this were the only bank available I would rather bury my money in a coffee can in my back yard than bank with them.

I've used them several different times for various reasons and have found them helpful, friendly and honest.