Community Choice Credit Union Nw 62nd Ave, Johnston

I have never banked with Community Choice as far as bank accounts- but with my experience with a Royal Flooring credit card that is through Community Choice, I never will. Apparently, they switched their credit card service provider and made it so there was literally no way to pay it unless you send in a check. Which was new- we paid it online before. I tried to call to pay it over the phone and the system sends you in circles. The first number you call tells you to call a different phone number and that phone number tells you to call the first phone number. We finally talked to an operator who just sent us over to the original message to call a different phone number. Called back to talk to another operator who ended up not helping us because they somehow have my husband’s birthdate wrong. She wouldn’t help or believe us that it was wrong, even though we were trying to PAY A BILL- not asking for info or trying to get money. We finally went into the Johnston branch of Community Choice and lucked out that Taymon was there to walk my husband through what needed to be done. Apparently, this is an on going issue they have with the service provider for the credit card. He asked for everything that happened because they keep having so many people come in with issues. 🤦🏻‍♀️ Our payment was late because of their mistake. We paid the card payment in the bank that day (Saturday), the money came out of our checking account, but according to the app we had to download to be able to pay the bills, it has not posted to our account by today (Tuesday). Doesn’t show as pending even. So I called back today, and apparently “that’s just how their system works since they changed providers.” They are saying it’s always at least a few days behind all the time. Like it shows that you still owe the minimum payment and the payment you made isn’t even pending, even though it’s come out of your account. In 2022, there isn’t better systems to be able to make payments? And they blame the service provider every time you talk to them, but don’t they choose their service provider?? We will never bank with this place after this experience and all the run around. **Update: Payment still hasn’t posted but we have no one to call to see where the money we paid (and came out of our checking account) went because the phone number for the card processor sends me back to Community Choice but Community Choice can’t see anything being processed because they aren’t the card processor. There’s literally no one to help.

The branch manager here solved an issue I had no luck resolving sooner. Her ability to resolve the problem and communicate effectively made the entire experience of doing business with CCCU an overall worthwhile and recommendable experience. Thank you, Susi for your hard work and customer oriented service.

Boyfriend tried making an account. Told him he had to pay off 1 charged off item to make the account. He did so and showed them the receipt. Said they couldn’t do anything, waste of our time and $. Thanks but no thanks Josh Waddle

Had a problem with my debit card, Ann took the time and effort to find and fix the problem for us. Your debit card is something you don't think about until it quit's work. Thanks again Ann.

Well I can say that the 1 star reviews are appropriate after my experience. The promise of zero fee accounts is not true. The checking account is set up by default to have paper statements per email from CCCU --" I have looked into your online banking and noticed the email is there, but the statement preference is still set to mail. You want to change that to electronic. I do apologize that you were not told about the paper statement fee. Every new member is set to receive paper statements by default and they must initiate the change to electronic. I will get with our new account representatives and encourage them to explain the statement process." WHY WOULD YOU OFFER FREE AND THEN SET UP THE ACCOUNT WITH A FEE SERVICE!!!?? Makes absolutely no sense. And then they just don't seem to care about your business. Which is fine. There are other banks and credit unions to choose from. Just really disappointing service across the board. The service rep had no interest in making this right for the customer. Just ehh... was the attitude I perceived from the emails. Oh well.

First of all you have to go through an automated attendant, then you are put on hold for over 10 minutes before you get to talk to someone. In my case I could not logon to my account which they screwed up when the upgraded their system for the second time in less than a year, and their IT department is not smart enough to transfer password files so you have to reset your password every time. I am looking for another credit union or bank.

In the last two weeks, the online banking service has been less that satisfactory. I have been told I am using a different vehicle to get on line when I am using my computer at home. This has happened three times in the past two weeks and there appears to be a problem with your new system. If you plan to keep customers who have been with you for over twenty years - you need to fix your system and recognize those of us who using on line system with little or no difficulty with the old system and yet you keep telling us the new system is better than the old. From my perspective it is NOT, in fact, it is worse than the service I have received in the past. Thank you for letting me offer my perspective and hope this matter can be rectified as soon as possible if not sooner!!!!!!!!!

Took 2 days to finally get someone to call me about a possible loan and was promised within 29 minutes I'd get a call back. Took several hours. Decided not worth opening any accounts with them as they don't seem to be able to handle much volume.

They don't return calls promptly. I needed to make an adjustment on my loans and therefore I now will be charged fees. Teller wasn't very accommodating. I've requested a call back from the loan officer with whom I left a message with last week, again.

The Branch Manager and the teller were very helpful. Susi went above and beyond to help me out with some things today. Glad I made the switch.