Community Choice Credit Union Farmington Rd, Livonia

I opened my savings account with Redford Credit Union in 1979 at the age of 16. 2 years later, I opened my 1st checking account. I watched with trepidation as they merged with Livonia many years ago, but have been thrilled with the growth CCCU has experienced over the years. I mostly use online banking, but if I must go in, I always go to the 15420 Five Mile location in Livonia. Reason being? That's the location where Sharon Copciac works. Sharon is super friendly and incredibly knowledgeable about what CCCU has to offer. She always takes the time to ask about me, showing genuine interest for any questions or concerns I may have. I highly recommend CCCU, and specifically Sharon Copciac, for any banking needs you may have.

La’Asia was incredibly friendly and very helpful! She was pleasant to work with and was able to help us with everything we needed.

Worst credit union EVER! Please, do yourself a favor, look around, you can do much better.. They will suspend your account for many reasons and then charge you when you need to retrieve anything from said account, even a statement. WTH! Never once did they even bother to call and tell me they were suspending said account... because of bankruptcy in 2016! Its 2018!!! Paid my car off but reported it to the credit bureau as bankruptcy. They are horrible, not to mention the number of times they have manipulated my transactions around to force a overdraft or late fee.. Money just doesn't disappear

Just opened up a business checking account with Lena. Her and the rest of the staff were great and extremely welcoming. I highly suggest coming here! Thanks Lena!

Stephanie Anderzak is GREAT. She is always so cheerful and helpful it just makes you smile. She asked me a couple of times if there was anything else she could do for me. Stephanie Rocks!!!

Everyone at the Farmington road branch is always on top of their game. Debi is always extremely knowledgeable and helpful. Kudos to all.

La'Asia was fantastic! Very knowledgeable, efficient, and pleasant to work with!! Highly recommended having her help you.

I've been using CCCU for as long as I can remember. Competitive rates for loans, nice and clean facility, convenient drive up atms. The only knock, and it's a big one, is the "modern" take on the customer service and inner layout with kiosks. It's seemingly more personal, however it makes for reduced privacy. I could hear details of people's transactions from the waiting area.

Holli, at Community Choice Credit Union in Livonia was extremely helpful and knowledgeable in handling my fairly complex transaction. Also, extremely professional! Thank you, Holli!! Ted Ackerman

I have had my personal and business accounts at Community Choice Credit Union for over ten years. I usually use the Livonia branch. They do a good job on the bank side of things, but look elsewhere if you ever want a home equity loan. The application process was like a circus. We applied in early June, and were denied in mid-July. I am not bitter about the outcome, far from it, but I was pretty surprised at how poorly they handled the process, which is the reason for this review. We are in the midst of remodeling our kitchen, and although we have cash to complete the job, we thought we'd protect that cash, and finance it with the low rates available. Had we been informed of their rules and formulas for principle/loan + appraisal, we would not have even attempted to apply for the loan. But, it was not until the denial that they informed us of their requirements. If they were more professional, they would have told us day 1 of their requirements, and that we need our house to appraise for X (dollar amount) to get Y (loan amount). Funny thing is, we had the house appraised prior to applying, and I told them this. Strangely, they were not interested in my appraisal initially. Now, the people there all nice, but here’s another issue I found during this process: They are terrible communicators. More than once, I would be told “we’ll call you back today,” only to not hear back from them. I had to consistently call them to pry out information. And when I asked questions, I would get different answers from day to day. This whole process took a lot of my time. I told my wife a few days after applying, and now I am convinced; I believe that they are either (A), not interested in doing home equity loans, or (B), they are just not very good at what they offer. Not sure what it is, but if you’re looking for a home equity loan, save yourself time, and look elsewhere. UPDATE 8/7/13: A rep from CCCU (VP of loans, I think) read this post and called me. She was very nice, and said that they messed up and they would "review their processes." Guess time will tell if they get it right.