Community Choice Credit Union E Lincoln Way, Ames

Horrible service. Went without a debit card for a week since they shut mine off due to suspected fraud, then failed to get it reactivated. Had to go to the branch to get a new card made and then had to update all my auto-draft accounts with the new card number. Customer service lady said a new card was coming in the mail, but that wasn't true. It was all a confusing mess because their staff simply does not know what they are doing. Will be moving my accounts asap.

Horrible branch Card was hacked three times in one summer. Asked if I could change my pin temporarily as I was out of state and needed gas to get home. I was told there was no way they could help. Credit union had no problems helping me years ago. Today I went to cash an insurance check and they told me my wife needs to sign the back also. I understood and drove across town to have her sign it. But when I returned they denied me again because we dont have a joint account (bills come out of my account) The reason they gave me is because its josh "and" my wife even though she endorsed it THIS WOULD HAVE BEEN GREAT TO KNOW BEFORE I RAN ACROSS TOWN!!!! The manager here is worthless. U.S bank cashed my check no problem. I've been at this bank 12+ years and I will be pulling all of my funds out next week. PEACE OUT.

I have been coming here with my folks since I was a kid. I have never been treated so good as the employees they have had in the past few years. The one woman who was in charge no longer works there and it's too bad. Both my parents and I thought she was a doll. Sweet and always looked clean cut and cute. Their is one young man who is a teller now and he is cordial and friendly and doesn't seem to bring his problems to work with him. That's a rarity among young people now. They are helpful and compliant and I can rest easy at night knowing my money is here. It's also spotless nicest restrooms in any public place in Ames far as I'm concerned. Would not want to go anywhere else. Thumbs way up.

This is a really disappointing excuse for a local credit union. They have massive fee structures for basic things (verifying deposits for a mortgage, stuff like that). The teller line is poorly trained and unhelpful, and management clearly lacks experience helping customers. Highly recommend avoiding this place at all costs; Veridian and Greater Iowa are strictly better options for people who appreciate local, personalized service.

There are occasional glitches, as is true of any place of business, which is all part of the human condition. I have been a member for over 40 years. I am not easy to please, but am pleased with CCCU. I do agree with John D. Nordyke that when I call, I would like a person at MY branch to answer the phone...and in person, no recording.

A very good place the bank, although it changed after eight, it hasn’t changed that much and it’s easy to get used to the manager names is very nice and very helpful and will do anything for you thank you

I would not recommend using them for a home equity line of credit. They do not due what they promise. They sent out illegible checks to the payees. That is very unprofessional.

I don’t want to talk to the main office when I bank in Ames so please put the Ames # on the website & not corporate. I wish I could dump you guys!!!!!

Wonderful credit union! Wouldn’t go anywhere else!

Been a member all my life and love the personal touches to everything