Community Bank N.A. - Corporate Headquarters Widewaters Pkwy, Syracuse

Tech support is great with resolving issues, but the online banking experience is less than ideal. With other banks, I find that navigating the website is intuitive, with easy to follow prompts. Every time I've logged in I have experienced severe website lag, time-outs, and errors, and setting up an external account with routine payments required me to have tech support hold my hand through the whole thing. Just feels needlessly complicated and not something I've experienced with other banks and credit unions.

While I've been treated for terminal cancer over $10,000 was taken from my checking account at Community Bank NA. Though the fraud occurred through no action of my own, they blamed me, won’t pay more than half the money back, won’t apologize, and won’t even tell me how much was taken or how much they made right. Your money is not safe at this bank.

Just an overall horrible company. They charge a daily fee (in ADDITION to the standard practice per transaction fee) for being in overdraft. Then when you ask them to cancel the debit card they refuse. The employees were also rude and unhelpful. Do not recommend. Find a good credit union or something—not only will the employees treat you better but you’ll earn higher interest on your balances. I’ve had relationships with probably half a dozen banks over the years and while they all charged per transactions fees not one of them charged a daily overdraft fee. With many banks now allowing you to pay off overdrafts within a day with NO penalty, and paying higher interest on your checking balance, there’s really no reason to bank here anymore. Bye bye.

Showed up 40 minutes before closing and couldn't find a single worker. 2 unlocked doors let me wander around through offices and break rooms with 0 people in them. Was finally told by a secretary of a law firm that shares the building that this is corporate headquarters and they wouldn't deposit my checks or let me buy checks anyway. Classic bankers, clocked in from 9-5 and gone at least 40 minutes early. Makes me not want to trust this bank with my money when they're showing this level of incompetence.

I went to make a deposit at the ATM.put in my pin and selected an envelope so I went and filled it out put my stuff in it and turned to deposit it so took 2 minutes and locked me out took my card for security.are you kidding me.security for a deposit .so now I've got to go fill out a form loose money because I have to leave work early to get my card back.so I guess it's my fault for using the ATM.and of course they won't fix it and it will happen again to someone else.

STAY FAR AWAY. I Pride myself in the fact that living in Upstate New York that most people are good people. However, It alarms me to say how awful this company is from top to bottom. Do not do business with them.