Community Bank, N.A. Main St, Massena

I've been with this bank for years and years on top of years! But... if I don't use my card I get a fee and if you're negative you get charged 35 automatically the next day honestly we are only human we may not have those funds checking accounts should be non-chargeable if you don't have enough in the bank to satisfy their needs. So on top of that you get three stars. Change your policies change your ways but once again there customer relations Is amazing they will work with you if you communicate that's all it takes.

Used drive in window….lady never acknowledged me for 8 min. Parked, went in—7 ppl in line; 2 employees eating lunch (door open), 2 others behind closed doors….I’d say this place has no customer service skills at all!!

This bank doesn’t get very good reviews and for very good legitimate reasons. Their interest rates and various fees are absolutely ridiculous, the employees provide horrible customer service, and the building location as well as the services they provide are old and outdated. I would suggest going anywhere in town but here whether you have one dollar with no credit score, one million dollars and a perfect credit score, or like most of us are somewhere in between. You can tell a lot about a business just by reading the rude unprofessional reply’s to various customers complaints on here. Buyer Beware Go elsewhere!!!

I would rate them a 0 if I could. They have rude staff, the day I opened an account the banker chick had an attitude in her voice but I let it go figuring maybe she was just having a bad day, I should've went elsewhere. When you have to overdraft they expect you to go broke to pay it back right away. Their overdraft fees are ridiculous first you get hit with the usual $35 then they repeatedly rack up $5 per business day continuous overdraft fees, till you pay what you owe and if it takes you a while you are going to be In a deep hole.

5 stars because the staff has always been helpful and friendly.

Incredibly rude manager. Just moved to area and it is abundantly clear I will not have Community Bank be my new bank.

They are very friendly very helpful. If you have a problem there are more than willing to work with you and help you out.

Not a huge fan of this bank , very small , not wheel chair accessible , harder to get to building due to traffic ... However u do get a free gift if u open a checking account?!?!

This bank is garbage!!! Seacomm all the way

Ron and the team are always on point.🔥🔥🔥🔥🔥