Community Bank, N.A. N Memorial Hwy, Shavertown

I had my account inactive for quite some time. There was a $20 withdrawal from the account to my credit card that apparently drew from the wrong account and over drafted my account. I was not aware of this transaction even taking place but since it did I was hit with an overdraft fee and a fee every day also. I was made aware of this when I received a call from their collections team just before it went to a collections agency which would also tarnish my credit. I went in to have it resolved and was told I owed over $140 and that they were not able to do anything about the daily fees. I paid over $140 to close the account and have never felt like people just didn't care more than I did during those conversations. I received the mail warning of the overdraft fees the day after the phone call with an ad on it about their mortgage rates. After all this I would never trust this company with my account, my loan , and especially not with my home.

Community Bank in Shavertown is by far the best bank I’ve ever dealt with. I’ve never been charged any fees, even when I accidentally overdraft, they’ve let me just fix it the next day without a fee! Their app is always accurate and not super slow, something I can’t say about banks like Wells Fargo, Citizens Bank, and especially not NBT! They even gave me $25 for each account just for switching AND a free gift! I just wish I had switched sooner!

Wonderful staff experience! Coleen went above and beyond helping me with a situation regarding a banking issue. After spending so much time working with me, it ended up being my mistake! Extremely knowledgeable and helpful!