Commonwealth Credit Union Meijer Way, Lexington

Closing my account today. Don’t recommend this bank. Specifically the Meijer Way location. Had a check cleared one day, the very next day, a different teller tells me she can’t clear another check due to “teller discretion”. She was very rude and pushy. The manager who JUST cleared my check previously was in his office and didn’t care to even come out and explain how he can clear a check a day before, and then allow one of his tellers to tell me a lie due to “discretion”. I’m praying it had nothing to die with my skin color… which I’m certain it did due to the large amount.

I have banked with CCU since 1997. I got my first savings account there as a teenager, and since have added checking accounts for myself and my children, and I’ve gotten a couple of CDs. A few times a year, they have referral promotions, so I’ve opened my kids’ accounts then to get the $25 referral bonus. I really like the Wealth Building CD, and I think the Round Up Savings is a good idea to help people contribute to their savings- every debit card purchase is rounded to the next dollar, and that is put in a savings account. I recently got my first vehicle loan, and CCU had competitive rates and terms, so I was pleased with that. I’ve used the Meijer Way branch for the past 5 years, and I’ve always been satisfied with the customer service and the hours. I just use it for standard stuff like deposits and withdrawals, but I’ve never had any issues at the ATM, drive through, or inside the building.

Dealt with a teller named Daniel who was awesome. Extremely helpful and thoughtful. The best experience I have had in a bank. Kudos to CCU for making a future customer and treating people like a human being rather than a dollar sign. Highly recommend this CU. Thank you Daniel!

This CCU is TRASH! If it weren’t for the CCU corporate office, I would have closed my account today! The little girl working upfront needs a lesson in customer service! I’ve been with CCU for almost 20 years and I found my service today absolutely appalling! Went back to this location today! HOT MESS! SO MANY RIDICULOUS LITTLE FEES! IM TAKING MY MONEY TO CHIME

If you’re thinking about getting an account with this bank, don’t. There’s no benefit to having this bank whatsoever, no loyalty rewards, bad interest rates, extremely unfriendly customer service on the phone. I’ve had this bank for almost 5 years, and I’ve recently moved to Chase bank because Common Wealth Credit Union refused to dispute a charge on my card. They told me they’d have to make a claim through visa and that it was simply not worth their time because they said they deny almost all disputes. They talked to me like I was a child and didn’t handle my dispute. I just canceled my credit card with them today and the woman on the phone was extremely rude and condescending, also acting like I didn’t know how credit scores work. Absolutely pitiful customer service and poor benefits. I’d absolutely recommend getting a real bank instead of this credit union.

CCU is the BEST bank. I've been with all the top tier branches and nothing comes close to the customer service of Commonwealth.. they treat you like a person and not a number, they care about you as a person, they care about your well-being and are happy to assist you anyway they physically can. I will never use another bank. 10 stars!

I've had accounts at CCU for over five years, and most of the simple things, like direct deposits and account to account transfers are easy to do with online banking. Their Saturday hours are also quite convenient. However, I recently applied for a car loan through them and was given bad information that wasted my time and caused my mom to have a hard credit pull for absolutely nothing. They failed to make their stringent rules for car loans clear from the beginning, and when I challenged their decision, I ended up on the phone with a supervisor, to my surprise. This single experience was so bad, that I will be closing my accounts as soon as possible and going elsewhere with my money.

Well, not a good sign. I opened an account this morning and the person showed me my online page, which was working properly, so we set up a couple of things. So, an hour later I go home to change my password and do a couple other things and I can't log in. I then called the credit union, and they told me that their computer system was down. EDIT: So, they eventually fixed the problem on their end and I can log in again. Just hoping this isn't a common occurrence. Also, their web site looks like it was written by a kid, oh and I had to call them back again because part of my website was not enabled. On the plus side, before I joined, they were the only credit union in the area whose ATM would accept my cash deposit in order to send it to another credit union. EDIT 08-26-2018: And it gets better. The MAC machine "At this Commonwealth location" will accept cash deposits into my credit union IN ANOTHER STATE, but not into my Commonwealth account (spits the money back to me with "Transaction Not Allowed"). You gotta love it. This is just brutal.

Found the service to be personable and professional. The drive through service is a godsend, especially during COVID-19. A friend was getting back on their feet and was able to establish an account despite some past credit history issues.

This credit union branch had improved greatly. Originally, the tellers were shut off from customers not only through the drive thru, but also away from customers inside, behind an enclosure. Now the tellers are visible inside. It is a much better experience.