Commonwealth Bank & Trust Mortgage Division Chase Way, Elizabethtown

An updated from the below review: I encountered an extremely helpful young woman in a mortgage division office nearer to Lime Kiln Lane. She took the time from her day to look into this and corrected it while I sat there. I’m SO appreciative and would change my rating from 1 `⭐️ to ⭐️⭐️⭐️. I’m very frustrated with these people. After 4 months of trying to get them to change our mailing address to our new home , we are still unsuccessful. They have had our loans for over 15 years and our bank account for longer than that. However their various departments won’t share address information with one another. I have even driven to the US 42 location, which sent something to the wrong address and the door is locked, the phone (which I had to look up on the web, isn’t answered and you have to leave a message. So very, very frustrating!!

Biggest joke if ever their was one. Went back and forth with these idiots for a month in a half and got practically no where. On the advice or my awesome realtor I took my loan papers to South central bank and was good to go in 3 weeks. I would give it no stars if possible. It looks more like a store front than a bank and don't even get me started on their holier-than-thou snobby two faced attitude.

All the ladies in the office were awesome to work with. I would recommend them to anyone. So happy to be homeowner and thank you to Commonwealth in ETown for making it possible!

Tracy and Jo did a phenomenal job, would highly recommend them to anyone.

Tracy was easy to work with doesn't deserve a 1 star review.

Highly recommend! Wonderful and knowledgable staff.