Commerce Bank E Battlefield Rd, Springfield

Commerce bank has great in person customer service, but their call center is atrocious. It takes about an hour to get them on the phone every single time. They really need to take a hard look at their call center and make some significant changes. I've had about enough at this point. Don't put your money in this bank if over the phone customer service is important to you.

Short version: this branch is the brick and mortar version of the Nigerian prince in your email inbox and you should avoid them. Long version: they will disregard your instructions and lock you out of your accounts as a result despite warning them twice 2 months before and 1 month before. Then after being locked out of your accounts for almost a week you can get ‘help’ from someone like Becca with the desk. But she doesn’t actually want to help, she would rather be confrontational and act like she’s saving you while giving you attitude and talking down to the customer for mistakes the bank committed. They also don’t have a manager according to her either, until she found out when I had to be at work, then the manager just couldn’t be available while I was there. But it is now Thursday and I have not gotten a call back from their manager, so maybe she really wasn’t lying! Their student credit cards also won’t work over 50% of the time at places the card holder gets cashback at if you have a checking account on the same bank account. It’s taken 3.5 years for this branch to get this far to understanding the problem and there is no solution in sight either according to this branch.

Closed my account 3 days before my first paycheck and I’ve banked here for four years. When you’re depending on a check for bills this is unacceptable. Not impressed.

Terrible bank drove 30 minutes after calling to confirm ahead cashing a check and after setting 30 minutes waiting was told they wouldn't honor the entire check. Their checks are only worth a portion of what's wrote on them.Tried talking to a manager who was short and rude. So I called to talk to what they called a customer advocate and was far worse. I will never except a check from that bank again or do business with them or anyone who does.

Branches need to setup rules and stick to them. Came up here to cash my fiancé’s check. First time I’m told that my account is too new to do that so come back in a month. Ok. That’s cool so we do that and they cash a fairly large check for her even though she’s not on my account with no issues after verifying the funds. Now we get another check and we’re told at the same branch that they can’t cash it even though it’s quite a bit smaller cause she’s not on the account? I’m so glad I’m moving soon so I can stop banking here. So beyond stupid.

Both Sandy Stokes and Michael Plank, personal bankers, are so efficient, friendly, helpful, and competent! Always there and ready to work for me!

The people who work there seem nice, but you’ll have to plan your day around the drive thru. It is EXTREMELY SLOW! PLEASE HIRE MORE DRIVE THRU EMPLOYEES!!

5 Stars...Commerce has the best service...Polite and Courteous Always

Tried calling this location three different times to see if their debit card replacement machine was working and no one answers.

got account set up quikc. no bonus for signing up though like some places, but lots of branches