Commerce Bank N Lindbergh Blvd, Florissant

This commerce bank is inconveniently slow. Be prepared to hold your horses about 30 minutes give or take. I assume they’re short staffed. It’s been BAD the past month. If you’re reading this, tell your family commerce bank is hiring please!

DO NOT BANK WITH COMMERCE BANK. Yesterday I was informed by Ann B. with Commerce Bank Customers Claim Department that all of Commerce Bank policy’s are not written down. Then when I questioned Ann about how can something be a “policy” if it’s not in writing in any Commerce Bank documents that was provided to me when I opened my and my minor child account. Neither was Tamara Lackland (Branch Manager III) or Ann B. able to provide me with any documentation that says a custodian of a minors savings account can not deposit a payroll check made payable to the custodian in the minors account for funds to be used for the minors benefit. Question if policy’s are not documented how will Commerce Bank workers and the customers like myself be able to follow them if we are unaware of what Commerce Bank policy’s are? Ann B responded “not all our policy’s are available for customers to view.” Like I told Banker #84500 (at Lindbergh branch), Tamara L. (Lindbergh branch manager), Tony (very helpful Contact Center representative), Jovonna S. (very helpful Contact Center Supervisor), and Ann B. (over customer care), and Leeandra (very helpful Contact Center Representative) that this was not the first time that this check was deposited into my child’s savings account for his benefit. As of yesterday 9/10/19 at around 3:00pm is when I took my own advice and closed my and my minor child remaining accounts with Commerce Bank. Regions down the street where I was directed to go by Tamara help me understand that Commerce Bank FAILED to listen, understand, and work with me as a value member yesterday. I will contact the BBB today as well to see if this is a true policy that Commerce Bank on Lindbergh and Vandeventer failed to follow multiple times or did Banker #84500, Tamara L., and Ann B. not care enough about their jobs yesterday to uphold Commerce Bank mission and values that I once admired.

If I could give this bank 0 stars I would . The white bank manager with brown hair is VERY rude and unfriendly. She does not need to work with the public or their money.

They are slow and the workers don’t know how to do their job

Bad branch for small business. They're constantly wanting to put a hold on my deposits. Go to cross keys, Dorset road, st Charles rock road, Belfontaine neighbors, or anywhere else and you'll have absolutely no problems.

i changed my rating but your lines take way to long everytime , i know covid but 20 minutes plus each customer is nuts

My information was compromised twice, and both times Commerce was successful in retrieving my funds.

One of the better Commerce Banks.