Commerce Bank E Broadway, Columbia

My son and I went in today to open a new account. The service, wasn't service at all. The two tellers working didn't acknowledge the 5 customers in the bank, as they stood with their backs to the lobby. When we were acknowledged, after another customer asked if they were going to assist anyone (in the lobby), the teller told us it would "be a while" (to wait) for assistance with an account. Not friendly or even helpful. We left without opening an account. As this was my first impression and experience, I'm not certain this is the "norm" at this branch or if someone was just having a bad day, but it was enough to make me change my mind about doing business with them.

I have had nothing but good experiences at other Commerce Bank branches, but my experience at this branch today has really soured my opinion of this bank. My husband and I are both working professionals with a special needs toddler. We are very busy people. We needed to sign some loan documents, which meant using our lunch break to go to the bank so we could do it at the same time as they insisted. We had a noon appointment with Jennifer and were left waiting with no explanation. 15 minutes past the appointment time when we start asking questions we are finally told that the printer isn't working, so they can't print our loan documents. Jennifer is on the phone with IT and they have no idea how long it will take. So we left and have to do this again tomorrow. Hopefully this time someone thinks to print the forms ahead of time. At least have the decency to figure out there is a problem before the actual appointment time and call your client! I hope this branch is embarrassed about this, because they should be.

I go to this bank for everything. It's easy to get in and out of. Everyone is very nice and helpful. Thank you.

Rarely have good service at this branch. I just make deposits here. Find a different one if you need to do anything else.

Horrible Customer service and relations they had no helpful information for anything that I needed