Commerce Bank S Springfield Ave, Bolivar

New tellers at the Bolivar Commerce are poorly trained and cannot spell customer service. Old staff members are fine but mostly have left. This branch has the look of a failing enterprise. Have been with the bank since before it wad bought by Commerce. Looking to exit now.

Commerce Bank is absolutely the worst bank that I have ever been with. You can’t get a person on the phone, you can leave a message, but nobody will call you back. I had to go through the drive through in order to make an appointment for the lobby. Once I did make an appointment, I didn’t even get a face to face with a banker. I sat in my truck in the parking lot because of ‘COVID-19’ restrictions and a banker called me. After I brought to the bankers attention that I had 9 insufficient funds fees wrongly taken out, she offered to refund one of them as a ‘courtesy’. After I talked with another banker, he finally saw the discrepancy and said that it was the banks fault. He refunded me the over $300 that I was owed, and I immediately closed my account. Stay away from commerce bank.

My wife and I have been Commerce customers for many years, and recently applied for an ARM at our local branch in Bolivar. The service we received throughout the application process was outstanding! Everyone from Commerce that we dealt with was extremely helpful, especially Tiffany Baumann at the Springfield branch on N. Kansas Expressway. Tiffany was even available to help with loan documentation questions outside normal business hours. We needed to get the loan approved quickly because we were closing on our new house in a few weeks, and Tiffany made that happen. The ability to upload, review and sign documents online was very helpful and really sped up the process. We got great customer service from Commerce Bank!

I used to have wonderful service with the commerce bank in any branch except for the one in Bolivar MO. They have very POOR customer service. I have had my account with Commerce for 28 years and because of the Bolivar branch I am closing my account this week and will be going with another bank. But the other branches are outstanding compared to the Bolivar branch.

The staff at Commerce here in Bolivar is absolutely amazing, every single one of those ladies put a smile on my face at least once a week that I go there. Literally could not brag anymore on these wonderful beings! 5 years later : The new management at this place is a terrible joke. The assistant manager refused to deposit co-signed checks from my wife that we have been doing for SIX years at this location with no valid reason other than he didn't want to. The slightly less than straight 'man' continued to argue with me and decided not to deposit any checks at all, causing an overdraft on my account until he decided to comply.

Completely incompetent. Had a few minor inconveniences with them before (e.g., refused to deposit a personal check written in my married name because my account hadn’t been switched from my maiden...yet my employer’s checks would go through?). Asked to remove me from getting paper statements because I didn’t want to pay the monthly fee. They did; but the paper statements (and fee) were reinstated later. But what is prompting me to write this review isn’t as minor in my view. Tried to add my husband to my checking account and they “misplaced” my paperwork. Paperwork that has our social security numbers and other secure information. The branch manager (Kathy Wilkes) looked and found the paperwork and assured me it would be taken care of. So I gave them more time and the benefit of the doubt. Assumed they would make it a priority because of the mistake, and because I stressed how inconvenient it has been (already closed his account so no debit card or checks, and his wages are now being directly deposited to my account, and can’t access it himself). Two weeks later, he still isn’t added and the branch manager hasn’t returned my call. We initially went in to add him in the middle of April. It is now June 1st. I have been a customer for 28 years and have NEVER had issues until I moved to Bolivar and started using this branch. This should have been resolved weeks ago. Very unhappy and considering banking somewhere else.

Went to Bolivars location on friday to cash paycheck and the bank closed at 4 pm. No sign about change. Called number and it said their hours were unlit 6 pm. All other banks in area still open. Have seen this location going down hill for years now.

We have happily had a Safety Deposit Box with this bank for over a decade. However over the past 3 years they have rapidly been increasing the price. The price currently is 150% higher then it was 3 years ago. (17$ to 43$). When I complained about these price hikes I was rudely told that I was out of luck. Long time customer or not. So I voted with my wallet and left.

Do not go to this branch. The tellers will ask you the same questions multiple times during the same visit even after you've answered them. And one of the tellers misplaced a my deposit, causing me to be overdrawn. They acted like it wasn't a big deal. Just avoid this headache.

Sure they have alright service, but honestly I will never recommend this bank to anyone not even my worse enemy... The worse bank I have ever used!!