Commerce Bank Shawnee Mission Pkwy, Shawnee

I really do not recommend banking here! Lots of fees!!! They used to be fine and reasonable! Now they take way longer to update transactions and to let you have access to your money. I deposited money Saturday and am still waiting Monday night to even access the money which made my account negative and resulted in fees. Also with the app they sometimes have your balances wrong which can result in overdrawing your account. This all just started the past 2 years and ive had an account with them for 10 years! The people who work at the bank are great its just corporate greed.

You guys are the worst BANK EVER!!! Took $942 out to pay my credit card when it was already paid off and made my checking account. Negative I haven’t been able to use my debit card MY OWN MONEY IN 2 WEEKS . I call EVERYDAY AND WAIT ON HOLD FOR HOURS TO BE TOLD ITLL BE DONE TOMORROW. NOW YOURE CHARGING ME TWO OVERDRAFT FEES? WHICH IS $74???? I’m a stay at home mom I have literally no income besides my fiancé this is RIDICULOUS AND STEALING. once you guys figure it out which will be tomorrow or I will literally be asking to speak to someone higher up and I will get my money back and go to a different bank. DO NOT USE THIS BANK THEY STEAL FROM YOU.

Can't stand the intentions of this company. Manipulated transactions by them creating overdrafts. Not that overdrafts bad enough but then you charge protection fees while still creating overdrafts on the account continously. I can't wait to close my account tomorrow and point out how much money you have stolen from me and my son. As a single father I dispise your business !

I love banking with Commerce. I came in for a simple thing today and was disgusted with the customer service I saw. The teller I had was great! Nice, friendly, and prompt. The blonde teller (that wasnt mine, thank goodness) was rude to her customer, condescending, loud, and overall just seemed like she was too good to be helping. Not only did i hear what his issue was, the whole branch got to hear. Seems like a breech of privacy to me! If you want your banking needs to be for your ears only, dont come to this branch.

I don't think they train their employees well because whenever i ask a simple question about getting a car loan i could never get a straight answer. the teller i worked with had to ask two others and i still didnt get an answer. The other day i went through the drive up window and the teller there was wearing headphones? i thought it was strange. also i noticed tellers do not dress very professional. And it is very frustrating coming into a branch where no one bothers to greet me. I have other banks and i'm always greeted by name and as soon as i walk in. employees are always too busy on their phones. even the managers dont seem to care! would not recommend.

My problem is not directly with commerce as a bank, just with this branch. Every time I walk in, someone is on their phone, no one is ever greeted and you can see in their faces that they are annoyed by helping customers, even management seems that way. Terrible customer service and it seems no one knows what they are doing most of the time. I only come to this branch when I have to, I much prefer the one on 87th street, they actually seem professional and nice over there!

Went in there today to open 2 new accounts and got told by the MANAGER that we couldn’t use our passports with our matriculas. She made us drive all the way home to get another form of ID(she said a car title would work). We then went to another branch only to tell us that they don’t take car titles. The manager lady who helped us also looked at my foreign passport and said “yeah looks like you don’t have a visa either”. Very unprofessional. I was very shocked knowing she is Hispanic. We filed a complaint at the other branch. Will never come back to this one.

Ive been Banking with Commerce Bank since 1985, I refuse to Bank any where else. I Love my Bank. Signed: Satisfied Customer

Very nice people. You can actually walk in & talk to a cust service person, unlike some banks where you have to make an appt (what's w that?) I bank here, and have Never had a problem. ATM always works, drive thru is as fast as can b expected. They say people in Kansas City are friendly, and these people ARE!

I arrived at 11:57 because I had fraud on my card and needed a new one this weekend. By the time I walked to the door and read the sign and called it was right at noon. The woman immediately said she could not help me because they close at noon even though I was already outside and all she needed to do was print me a new card...absolutely terrible