Commerce Bank Nall Ave, Leawood

Yes I visited the Commerce Bank, as I have been banking there for over 20yrs, I went to ATM to deposit a check. I realize I did not have a pen, so I decided to go threw the drive through.Well I sat there for at least 15 mins, there were 2 tellers their male and female. They both walked to the back, no one else was in line. So I pressed the button, still no one came out, low and behold someone pulled up right next to me, here they both comming running out they did come to my aide, but when I asked for a pen they both immediately started helping the customer next to me, never came back to me or anythibg, even after I had to press the button again. Then when they finish with the customer next to me that is when they came to me. I just left.

I just wanted to say Dustin was the teller who helped me on 12/15/21. His customer service was exceptional as well as his understanding. I was frustrated but he didn’t let that bother him, remained humble and helped me despite my attitude. Thanks Dustin

First of all this is not a reflection of the person who helped me today. I deposited two check through the drive through and I received two receipts for the two acct deposits, I get down the street and look and it isn't my accts. So I go back and they were helpful and fixed it but they said they brought me up by my first middle initial and last name. They don't accept paper slips filled out with your account numbers on it. So they found me finally by my birthday. So there is someone else who has an account there with the same name as mine. Because of policy they bring you up by name and not name and account number. This has happened twice now. I am abiut ready to pull my money and go to a different bank. Again, the clerk did what she was trained to do. I can imagine if your name is John brown or John Smith and they don't check anything and throw the money in someone else's acct. Becaise the want to eliminate a paper trail. This has caused problems. Be aware and check your balance on your phone before you leave the drive through.

Service at this branch has a very long way to go. There are many banks around, so one of the things keeping me at Commerce has always been the quality of service. I am new to the area, so I will be looking for other branches that are as friendly and accommodating as the Commerce Bank I frequented in my previous town. One teller here in particular acts as if every person who walks into the bank is a personal inconvenience and annoyance. She was condescending and impatient, neither of which are endearing in someone whose job in part entails customer service.

Night Drop has been broken for weeks! I went to use the night drop about a week ago and there was a sign taped to it saying that is was out of order. I did not have keys at the time to take my deposits back to my store so I had the inconvenience of driving all over to find another location. Then had to drive clear out of my way to pick up deposit slips the next day. Won't even describe what I had to go through to get my bag and slips for the Antioch location!! It was ridiculous! Then again this evening I drive to the night drop and low and behold you still have not gotten this fixed! So again as your customer I was inconvenienced to have to drive all the way back to my store to put my deposits back in the safe. I am appalled that a multi-million dollar bank like this can't seem to take care of their business customers that need to utilize this service!!! Please send us an e-mail when this is finally fixed so that I don't have to go through this again. Very poor customer service!

The bank teller Emma was awful! She walked away right after she told me to fill out my own deposit slip in the drive up. I have deposited several checks with commerce and I have never had to fill out a deposit slip. A different teller finished the job that Emma barely started. I’m very disappointed with the service.

Commerce Bank is a great bank and the staff at this branch could not be more helpful. I am a business owner and have my business account and my personal accounts with Commerce Bank. They do not disappoint!

Great branch of Commerce! They went out of their way to help me. Special thanks to Megan Patrick who took the time to handle some special requests she could have easily passed off or ignored.

Constantly having problems with this bank just because I take out all of my money in the account. Always have to go inside the bank just to get money out of the atm. I've had an account for months with this bank and the atm still says I don't have an account with them!

I've never had any problems with them and they've been helpful whenever I've had questions