Commerce Bank State Line Rd, Kansas City

Evan is so helpful and cool. He is kind to me and my family. We all bank there and love it. 5 star review

Called this branch to open a new checking account... we use Commerce for work, so thought why not! Called this number that is published and reached a gal named Darlene that seemed nice for a second! Told her I was hoping become a new customer and she told me id have to select a specific branch and call them directly... I explained I had done that and she wanted to educate me on how to properly search the internet... then she gave me the number-rudely talking over my question. I then told her I’d find a different bank to join and she said that’d probably be best. Wow. See ya, commerce.

Evan S. assisted me in creating a separate savings account. His assistance and attention to detail saved me time inside the bank. Thank you Evan for all your help!

WORST BANK EVER WITH EVEN WORSE CUSTOMER SERVICE & THAT SAYS ALOT! Started banking with them a year ago, everything was fine at first. When I started my bank with them, they asked me if I wanted to have overdraft or not, which I said no I would not like to have overdraft. July comes around and had something come out of my account and was charged $37.00 in overdraft fees. Called customer service and was told I have "BASIC" overdraft protection and in order to change it that I need to go into my local location and change my options. I ate that $37.00 because it was my fault for not asking enough questions. When I went into the branch & changed my overdraft settings they told me"NOTHING WILL COME OUT OF YOUR ACCOUNT if the money is not there" Here we are in September & I was charged $75.00 for things that were never supposed to come out of my account and were returned and not even paid but Commerce wants to keep my money. DO NOT BANK HERE ! They are shady, crooked, and will do anything to try and keep your money. I will make sure that I let everyone I know and anyone I come in contact with to never go to this bank again. If there was a 0 or negative star option I would definitely give it. Not surprised that this location only has 1.7 stars. HORRIBLE!

My banking statement was lost in the mail, so I tried to switch to paperless statements. I have personal and business accounts and yet they refuse to return phone calls! I left 3 messages for the Branch manager, Karen Adams, and have heard NOTHING! We went into a branch and updated our signature cards so there shouldn't be a problem. I had to call St Louis Commerce bank customer service to fix this problem. And yet still no return call from the manager. What kind of bank ignores their customers?

I started working near this location last year and since I have started going here to deposit my paychecks I have ran into issue after issue after issue. Long story short, I called customer service and was told that this is common for this location and to just not return if i was depositing a paper check. Apparently since they are a "training" location they make zero exceptions to any rules, so they forgo any customer service/customer loyalty and just shove rules and regulations in the customers face and prevent them from having their money. Just like I do with walmart I will make the most effort to make sure I never have to go inside this branch again.

Went up to get change from $120 in $20's to smaller bills. Apparently they can't exchange cash unless you're an account holder. Dumb. Go across the street to BMO Harris Bank; they did it without quesrion.

Poor security practices that leave personal information able to be stolen and rude. I am considering filing a complaint with the banking commission.

Staff is so rude, very uneducated, don't recommend on going to this commerce bank!

New location entry and exit are confusing as I am used to the old location.