Comerica Bank W Mcdermott Dr, Allen

I hope after COVID they will open the banks back up inside. The drive thru service is slow and they are always busy. When I drive up, there’s always a wait, usually a long one. The lines behind me build up too. Too much wait time now. If this is Comerica’s future, I will have to switch banks. I miss the personal touch of the inside, they are great!

The banking staff and banking center manager specifically are friendly, helpful and professional. They understand their banking products well and they are also helpful over the phone.

Inside service is a tad on the bad side. Staff is not courteous or friendly....they came off as authoritative and bossy. Inside staff did however inform me of their fancy atm. I finally used and whoa!!! The atms have a live banker feature that allows you to literally see and speak to a human. All you need is the account number and account name. No debit card or pin. The banker comes on the screen within seconds and takes care of the transaction super fast! Their goal is 2 mins or less. The atm banker was super nice and fast....100 times better than the inside staff!!!! Plus, atm banker hours are 7am to 8pm, M-F and 7am to 4pm on Saturday. These hours are Sooo much better than the inside branch. You won’t catch me going inside any longer!

I have been with this bank for over 6 years. I called to ask if a notary was available an hour before I showed up. They said I should be able to show up and be in and out. After sitting and waiting 10 mins I was told she would be there in an hour. I also asked for assistance in changing my address and they told me they were unable to help. I did it on my phone in less than 2 minutes as I waited. Terrible customer service.

Bank is terrible no communication the tellers are lost bank itself doesn't seem to function that well customer service doesn't respond

Corporate minded. Will treat you like a number. Such a hassle trying to get things done. Save your self some hassle and chose some one else.

Don’t go there the branch manager is rude. There are many others, I’ll go elsewhere.

Best bank I have ever worked with.