Comenity Capital Bank South Vista Station Blvd, Draper

Absolutely garbage. I’ll never get another retail card that is tied to commenity.

This bank is a joke. I had to keep resetting my password because apparently make information was "incorrect." I went and tried to reset my password and guess what? My information does not match their records (even though I dealt with them for a year)! So guess who will have to make a late payment and get screwed over with late fees? ME! Not to mention these people call you a few days before the payment is due like you guys really can't wait?!?!

They hunt you down about payments that we already paid. But, when you can customer service it takes 40+ minutes to get with a representative. Never, experienced anything like this before with other banks. I wish I could give them a negative star. Please someone get a hold of Donald Trump and ask him to shut them down...Thanks.

DO NOT buy OVERSTOCK/comenity capital credit card. Horrible service. Only there to screw up the credit score. I called them to close my credit card and they said that it is closed. After a month they send me a bill of $60 and I was confused as to how can I owe them anything when I closed my account. Then after wasting my time they say it is a mistake. HORRIBLE management and lack of care for the customers. Luckily my credit score was not affected.

On July 8th, 2018 I received a nasty letter claiming I was in default, going to be fined, and that the matter would be reported to the Credit Bureaus. My balance is $0.00 and I haven't used the card for months.

I have called every number on my Academy bill, then I have called the number for Comenity Bank been on Hold for 25 min and still no one has picked up. Numbers on Academy bill just hang up when they tell you to call between 8am and 9PM. I have called several times throughout the day. This makes no sense. I agree with the other post this company needs to be shut down!

WORST credit card company!! I submitted a dispute because, I stayed at a hotel that had blood stains on sheets, mold covered shower curtains and a laundry list of other things. The hotel refused to make the situation right. I submitted all documents and pictures to my credit card company. They sent me a letter saying the charges are accurate because we stayed there and there was nothing they would do. BYE TOYOTA VISA!!!

I despise this bank. I am almost 68 and had a stroke a couple of years ago. I have ALWAYS had better than excellent credit. I had not had experience with HSN's payments. Comenity kept sending me bills for a $14 charge, enev though I was sure it was not late. I kept telling them I'd paid it, but they never explained to me why they thought I owed it. I did not understand items could be paid on HSN's site. My husband would not help me, and there was nobody else to help, as my family was states away. This bank is not interested in keeping customers. I WANT THIS NEGATIVE OFF MY CREDIT REPORT, WHICH BROUGHT MY SCORE DOWN OVER 100 POINTS BECAUSE I COULD NOT UNDERSTAND, AND I WAS A SUPERVISOR FOR YEARS IN CUSTOMER SERVICE FOR A GOVERNMENT AGENCY AND A FORTUNE 500 COMPANY. I DID NOT TRY TO HURT PEOPLE, BUT TEACH THEM POLICIES AND PROCEDURES.THESE @#$%&s WOULD NOT EXPLAIN.. i CAN ONLY WISH THE WORST FOR THEM, WHICH THEY WILL GET, THE WAY THEY TREAT CUSTOMERS. pLEASE TELL ABOUT THIS EXCUSE FOR A BUSINESS.

If I can give this place zero stars I would! They call me all hours of the day every day even on Sundays when I'm at church! I just had surgery and been off work and in dire financial straits and they still want their payments made on time. They get PAID to harass people like you and me! Especially if you are in a dire financial situation! Do me a favor and just say no from now on if a store asks you to sign up for a credit card otherwise you just sold your soul to them!

bill was paid weeks in advance, my credit union statement shows it clearly. Said they never received it. My bank calls them up to tell them it was sent, and they still claimed it didn't get to them. the representative claimed that there is no utah location, the only ones are in Ohio. Unbelievable nonsense, this place needs to be shut down.