Columbia Credit Union Se Park Plaza Dr, Vancouver

We have been with Columbia Credit Union for over 12 years now. The service has always been cordial, welcoming, and efficient. We joined a credit union because most credit unions represent the people they serve. I am not quite sure what some of the people with complaints are looking for, but they come across as rather "entitled". If CCU has not stolen your $$, or has loaned you money in "good faith", there should be no problem. They are a business, and no business can remain open if they allow their customers to make the rules. I am sorry, but relax, people. We are all in this together. Columbia Credit Union is a fine business.

Runaway. You will not get to deal with local people. They contract with New Jersey and South Carolina to do banking work that people here could do as jobs. Absolutely no interest in the well-being of Vancouver or Washington. Certainly no interest in you or your future as a Washingtonian.

These people make me want to cry they're so frustrating. It has been hell dealing with anything through them. I got a loan for about eight grand for a Subaru Outback that exploded through months after I got it. They had nothing they could do about it then I brought it to a shop and they stole a bunch of parts off of it. I brought it to the Subaru dealership and it was going to be about 15 grand to fix apparently. I lost my job within that time frame and needed to put cheaper insurance so I filed for storage insurance for the vehicle and then put it on it and they told me that there was a gap in my insurance because they didn't accept the storage insurance even though the vehicle hasn't been running and I've been paying for full coverage for the car when I couldn't even drive it. I told them that I put full coverage back on it and they've been putting their own insurance on it when I told them I had insurance. Please don't waste your time with this company their horrible. Also I was so frustrated at them that I closed my checking account. Turns out you're not actually able to pay in any way you're alone from a different bank. You have to call over the phone and talk to a robot that constantly interrupts you and hangs up on you and misunderstands everything you say. At this point I don't think there's anything they can do to reverse the damage it's done on my life. I've never hated a company and this the first one I truly go out of my way to stop people from using them. There's one good person there and her name is Emily Proudfoot. She's great but I still had issues with literally every other part of this company.

Don't get a loan at any Columbia Credit Union. They do not work with you at all and are not reasonable. They will charge you all kinds of unnecessary fees and other charges you won't expect. They are hard to get ahold of and their phone system to pay is a joke and a waste of time. STAY AWAY.

I've used them for many years now for checking and savings accounts for both personal and business and always had a good experience.

We've been with CCU for over 30 years. The longer we do business with them, the more satisfied we are! 'Never had a problem. Always find them helpful, willing to go the second mile. We're not just satisfied. We are very happy to do business with Columbia Credit Union.

Need to get their act together. Want to move my money from mega bank to local CU. Checked out CU websites and decided Columbia looks like best fit. Noticed you can apply online. Went through the whole comprehensive process. Got an email that I would have to visit a branch to sign up, and no clear reason what the problem was. Went to a branch. Was told there is a lock on my Equifax credit report. They have to verify I am legit, even just to open savings and checking. Fine. But, there are no locks on my credit reports. I have confirmed. Very high score and no lock/freeze or any issues, Equifax or Experian.

In case anyone was wondering. Google shows this branch closed on Saturdays, however they are open until 1:30 pm on Saturdays.

Every time I have an issue they are always so nice and willing to help, last time I had a late fee due to my work and they waived it and now this time I guess I didn’t read the fine print for the ATM checking but they are also figuring that out for me. Very nice and friendly at least in my experiences! I switched from on point and I really do love it better here

Want to give up your money then bank here. Not about its customers or helping the community...all about the fees!! There are other banks that are completely free and especially no atm fees.. closing my account here asap after being a member for over 10 years.