Columbia Bank River Rd, Fair Lawn

The new manager Dana needs some training in customer experience. Angie Nieves and a Edwin Méndez are great they are consistently taking the time to understand my needs. Everyone else is great but the manager seems to be on a high horse always commanding people around and avoiding customer escalations. She basically acts as if she’s busy to avoid any concerns. It was not my first or last visit that this behavior has occurred. After 18 years of having my first account along with my largest savings there I will be ending my relationship this weekend. I wish she did better from the first time I meet her a little over a year ago

What i like about this bank is that they have a coin counting machine for all your change that you can use for free if you have an account there. BUT 90% of the time the machine stops working for some reason and then you have to WAIT for someone that knows how to get it going again. And again and again because it keeps happening. Also most of the employees there look very stressed and really don't say anything except next. Only one male Hispanic employee is very nice and helpful who i try to get because I feel comfortable with him and he doesn't act like hes annoyed and always helpful.

Not a bank for all type of people. I tried to open a business account with this bank some time ago and it just wasn’t cutting it. Too much restrictions unless you are willing to pay. But if you are opening a small savings account, this is the bank for you.