Collins Vacation Rentals, Inc. E Gulf Beach Dr, St George Island

We've been renting with Collins for about 6 years and they're usually great. However, this time around, they didn't do so well. We rented Coastal View (they had just sold it to another realtor) and when we got to the house, there was no Internet! We went the entire week without a connection, even though we called like THREE TIMES. When the person finally came he wasn't even with the right company. Also, some people came up to replace the glass on one of the dinner tables upstairs. We were not notified of this. The other 7 times we've rented with them the houses were fantastic.

We have rented for the past three years from Collins...never again. Two years ago we rented a home called Margaritaville, the pool had a leak and even though they turned the heater on it would not heat up since the water was constantly running in order to keep the pool full. They gave us no consideration on the price. Last year was fine, no issues. This year was the last straw! The heater in the "hot tub" was broken (so the water was 52 degrees), we asked to be moved to another house. They would move us if we paid full price for the other home and we would get no refund from the home we paid for. I spoke to Helen (Manager) I told her I was going to write a negative review...Her response sums up their philosophy. She said; "I tell people all the time, if you want to give us a negative review....go ahead...we have been here for 40 years and people are always going to come to this island". The fact that she has told other people this says enough! Resort Vacation Properties will have our business next year.

Been visiting St George since 1985 and I believe this was the nicest place yet. Great views, awesome lot, wonderful home, and great fishing. Only negative was early May is apparently NOT a good time of year for crab fishing. Will definitely be staying here again. By far the most efficient use of space I have ever seen in a beach house.

We have visited St. George Island for many years and use Collins Vacation Rentals for our rental needs. This year we rented a house called "About Time", our second time at this house. This house is showing a lot of wear and tear. The couch is gross so I went to get s blanket to put over it and the blanket has a big hole in it. I have seen several roaches (live and dead ones). Yuck!! The master bath toilet handle was broken our last visit and continues to be broken. I walked out to the pool and the decking is so worn out that if you don't pay attention to where you are walking you could get a nasty splinter in your foot. I went to the outdoor shower and caught myself before I fell through the hole in the decking. The master bedroom mattress is terrible!!! This house is not worth the money I spent to rent it. Go elsewhere!

I saved and planned for this vacation almost an entire year. We checked in on Sunday. We were so excited and we had family coming from France who had never seen a Florida beach. We paid 2000.00 for the week.The only "insurance" that was ever mentioned was explained by Collin's staff that it would cover our trip if WE, the renter ,cancelled for our personal reasons. On Monday we were told to leave the property. Only had a 4 hour warning. I asked for even a partial refund since we would not be allowed to stay in the house. I was told NO REFUND. This is morally and ethically wrong. Our dream vacation turned into a nightmare. Because Collins wouldn't refund us, we did not have the money to travel to another beach. Our family from France did not get to see any beach. We all had to go home.You can imagine the disappointment after flying all the way here. I understand that the Hurricane was not the fault of Collins but they should do the decent thing and give a pro-rated refund. This is the WORST company ever. I will let everyone I know and meet not to book with Collins!!!

Nice beach but rentals are expensive compared to other parts of FL. House was dirty with large strings of dust from vents and baseboards. We had to call maintenance several times for lower air conditioner not cooling well and dishwasher not working. Rental agent whom I spoke with on the phone was rude and told us unless we purchased rental ins our trip would not be refunded even with a hurricane or home NOT being ready to rent! -which is not the standard for FL or other rentals on island (which she claimed!) I would definitely rent from VRBO or a personal rental next year. Once upon a time these rentals were nice but wo proper maintenance they have gone downhill and it does NOT reflect the price you pay.

Terrible company to deal with. Extremely unprofessional and their communication throughout the booking/staying process is very poor (you have to call for any pertinent information you may need/want regarding the home and they had to get back with you). The condition of the home we rented was not good and the pool was cloudy with a film on the top---we were told that it was our "personal preference" not to swim in it (or put our toddlers in it) despite the pool operator, who shocked the pool twice, telling us it would be the last night of our stay before it was safe to get in. This still didn't happen and we left after a 3 night stay not having any use of the pool that we undoubtedly paid extra for. None of the Collins Vacation Rentals representatives we dealt with ever expressed any empathy or apologized for the situation---it was all defensive and protecting their rights to not give compensation due to their rental agreement stating "amenities are not guaranteed". We fully understood their legal stance, but hoped for just a touch of human empathy--nothing. We will never use them again. I'm sure if they respond to this review, they will deny these things and claim the pool was "technically safe" to swim in but this is inaccurate. Collins Management---please do better and train your 'property managers' how to best handle matters of guest dissatisfaction.

Needed more kitchen utensils. Evidence of mold on living room air vents.

Hi, it was booked in my name booked 12/2020 for a stay in 11/2021. Reservation was cancelled 2/2021 and I believe the unit was rebooked in just a few weeks. I did purchase insurance...my deposit was in the 450.00 range. A credit of 240.64 was issued to my card. I'm sorry you are unable to locate the reservation. The reservation number was 58289.

Way to many stairs to climb No mats at doors Not good information about code at entry Vacuum did not work Other than that we enjoy . had a good time Will return next year to different House Thank you Theron L Rogers Fernandina Beach FL