Collins Community Credit Union Ingersoll Ave, Des Moines

Want to trust that your finances will be handled well – based upon our experience, they will NOT be through Collins Community Credit Union. We financed our vehicle through Collins. When it came time to trade-in the vehicle, I called to obtain the payoff, the per diem, and the address to which the payoff should be mailed. The sales representative even tried to talk me into financing the new vehicle through Collins; apparently there were no notes taken of this phone call made to my account. Eight weeks later, I received a call from Collins Credit Solutions informing me that my past due loan is now negatively impacting my credit. 1.      I NEVER paid my loan past due, the payments were made automatically every month 2.      Had notes been taken regarding my inquiry to a loan payoff amount, the CU surely could have connected some dots I informed the CSR that the vehicle had been traded in and that I had called months ago for the payoff information, by now they should have received payment. I was asked to call the dealership. Long story short, the dealership provided me with the last name of the recipient as well as the day and time the check was received by the CU. I researched online to confirm this last name matched an employee of the CU. 1.      The mailroom employee didn’t recall receiving the check, “The Couriers know me and probably just assigned my name to the scan”…supposedly, the scanned mail that day was under ten envelopes of which none were from my dealer but yet, the envelope was scanned as received and signed for by the employee at the CU. 2.      Assuming this CU could have connected the dots was clearly far above expectations because, having worked in banking myself and now in Quality Assurance, they apparently have no procedure to confirm with the courier (before the courier leaves) that they have, in hand, the number of packages which the courier scanned as delivered. How does this bank audit the process?! If this CU cannot perform a simple task such as verify mail received (I do this at my own home through the USPS informed delivery app) how can you trust that they will handle your finances? It wasn’t until I called out Collins for THEIR complete oversight that they became willing to contact the dealership themselves to ask that another check be issued to them (this was after I was asked to contact the dealership three times on their behalf – somewhere in my sixty hour work week). I DO NOT recommend their services.

I have never had a worse banking experience: Name spelled incorrectly - still not corrected after calling 4 times to correct Billing Address incorrect - got a collection call because I hadn't paid the bill that I never received. Online banking - due to name mispelling and multiple misguided attempts with their less-than-helpful customer service - it took 4 months for me to successfully login to online banking. Quick to get you signed up for the loan, then you are on your own and good luck. If I would have known how difficult this was going to be, I would have not considered Collins Community Credit Union for financing. I urge you to consider this warning before financing through this company.

Great experience at this location. Been a member of Collins for almost 5 years and never had a bad experience at any of their locations. Love the inclusiveness of Collins and service is second to none. Thank you for being great.

Have had 2 vehicle loans here and got a great interest rate, and the staff is always very helpful and informative. Going for a 3rd car loan soon!!

The employees were very helpful in helping me open an account and help answer questions I had about it

The single handed most unprofessional bank I have ever been to. They will leave you on hold for hours at a time and tell you they will call you back and never do it.

Slow. Only one person ever working in front. Waste if time

Friendly staff every time i walk by