Coconino Federal Credit Union N Fourth St, Flagstaff

Bad customer service from the higher ups. Typical banker greed and indifference. I'd give a lower rating except CFCU's tellers have always been super kind, professional, and helpful. Shoutout to Taylor, Kristen, and Monica for going above and beyond! The higher ups could certainly learn from them.

As far as getting help w credit/loans they were very helpful. I think I only dealt w one rude lady over the phone.

good experiences overall. I have a loan and some sort of account that i dont use expect to store some unknown quantity of money . I do most of my banking at another CU went here for line of unsecured credit, happy with rate and terms of loan. not happy with online portal, its probably good for such a small operation though. customer service ranges from good to great.

Talked to Erica over a credit card matter and she was with me the whole time as I was trying to get my account unlocked I greatly appreciate her going out of her way to make sure I got everything fixed. Great service. Give her a raise please!!!!!

I love this bank, has been good to me for years.... But I just got off the phone with the rudest employee. Maybe Jennifer was just having a bad day. I can understand that. But if you can't have proper customer service rapport, than maybe you shouldn't work in the CS "industry". Trully disappointed in the way I was talked to over the telephone.

Took out a auto loan there. Delt with Wendy she was friendly and knowledgeable of the job. Was always greeted with kindness when I walked in. Might just start banking there as well.

Every visit I have made here has been pleasant. The lines are never long, the wait time is minimal, and their services are superb. By far my favorite branch!

Man they signed me up for overdraft protection when I didnt even want to. I just figured that out tonight seeing my act is down 150$ any advice anyone can give me to get that fixed without paying an arm and a leg??

Called and spoke with Jen, she was very unpleasant to speak with and even hung up on me. I had to call back to speak with someone else. Made me rethink banking with CFCU.