Coastal Credit Union E Main St, Carrboro

I have had nothing but wonderful experiences with Coastal. I’ve purchased two cars with loans from them and dealt with other matters. If they had a physical location in Greensboro, I would move all my business to them. I have experienced excellent customer service from this branch, particularly from Wyatt. I was dealing with a frustrating bank making things much more difficult than they had to be and Wyatt very patiently did more work than he should have had to do to make a stressful situation work out. His customer service is impressive, particularly since we have only interacted over the phone and via email.

Seriously, you're a modern 21st century bank.... fix your horrific website and even more horrific mobile app. This should be should be a huge embarrasment to the corporation.

Don't usually leave reviews on businesses, but I think this bank was bad enough to warrant one from me. STAY AWAY! Absolutely AWFUL. Many, many, many hoops to jump through, and terribly unhelpful service. I wanted to make a transfer to an external account and I hadn't used this bank in several years and was preparing to close my account and transfer funds to finance a new place, so I assumed starting a month ahead of when I needed the money would be plenty of time. Almost three weeks later, and the money is nowhere to be seen. It took almost a full week to even gain access to my accounts and several phone calls with largely unhelpful representatives who refused to answer any questions or provide helpful alternatives to recovering info (you'd think a full social, account number, phone number, home address, email, two most recent transactions, and bank numbers would be enough, but you'd be wrong), and once I did, I had to begin a process to open ANOTHER account with Coastal in order to transfer the money to THAT account to move it to another bank. After several (business) days, that account finally was opened, it took several more to transfer the funds there, and then I found they use a third party service to conduct external transfers, and so I had to go through that system and run a check which again took almost a week to ensure the accounts were properly coordinated. That finally went through, and I begun the process of transferring funds. I am now on the sixth day of waiting for THAT to happen, and finally something did! My money vanished into thin air. The account has had the money withdrawn from it, but nothing has updated on the "in progress" notation through the transfer site. I called customer service and, of course, was given dodgy answers, told it had actually been one business day technically (actually, it's been three), told they couldn't check on the process, it was the other bank's fault, etc. etc. I would like to resume closing my account but at this point I'm honestly afraid they'll just take my money and run at the sign of me walking through the door. Almost a month and I don't have the money I left with them, seems more like a scam than a bank that's supposed to be semi-respectable.

Decent bank but, the loan is always a no go for me. Even when I need just a $200 line of credit to take my sick dog to the vet and would have paid back within 3 days?! I was denied. My dog needed antibiotics so, I went hungry for two days so my dog could get better. Now, I'm in a situation where my girlfriend and me broke up and needed a little more cash so i could move out into a apartment and denied again. I've been banking here for almost 6 years and you won't even help me or my dog but, you want me to keep depositing money into your branch?

The worst banking service I've had in my entire life! Opened a secured credit card account last year, to have the account upgraded after 12 months and the deposit released, however, this horrible and unprofessional institution closed my account rather than upgrading it and caused my credit score to plummet so bad when I was about to move to a new apartment and now my score is not enough! It literally ruined my life. So terrible in communication, not responsive to emails, when calling get shuffled between all departments! I just wish if there's a way I can complain them to authorities, really nothing more frustrating than feeling like a helpless customer at a horrible institution! If any one can advise, please let me know if there's a way to file a complain to a federal agency about them!

I was really looking forward to joining the credit union and using them to get our very first mortgage loan. They were the first place we contacted when we decided to buy a home. Unfortunately, the mortgage sales manager, Kristin, in the Raleigh office was so incredibly dismissive, condescending, and rude, my family will be using a different agency. She soured a really exciting once in a lifetime experience.

Just horrible. I alerted them to pervious debit card not being delivered to my address and had to pick it up from branch. They had plenty of time and warning about previous experience with debit card not being delivered to my address. My current debit was cancelled(because they didn't deliver me a new one) and now I have new debit card number and have to contact all payments with old debit card number. Just lazy and horrible service.

Great location! The staff and manager are very kind and helpful. I usually only need the ATM but they come check on me just the same. We took out an equity line of credit a few months back, and the prices couldn't have been easier. Great bank and location!

Coastal has really competitive mortgage rates and fees. Their mortgage loan officer Sheila was super nice and had a very helpful meeting with us to explain the process and sample fee scenarios before we even started the pre-approval application.

Did not want to even give them one star. They are ridiculous with their customer service and even the way how their accounts are set up. It is an absolute travesty!!!