Coastal Credit Union Shannon Rd, Durham

Wonderful! I'm new to auto loans and felt very anxious about the process, but the staff here educated me and put me at ease! I was able to open an account in about 30 minutes as opposed to several business days online. Veronica was friendly, informative, and extremely helpful! I was very confused about the process of buying a car with a loan, but she walked me through it step-by-step and I'm very grateful! I'm excited to have an account with people who care.

Friendly customer service, but no actual service! I was looking for a credit union service center to access funds from a long distance credit after 5pm on a Friday. A quick Google search led me to Coastal Credit Union. I called the toll free number listed and was reassured that the location listed could help me and was open until 7pm. The representative confirmed that my credit union was a part of the Co-op network and I could withdraw funds. I arrived at 5:35pm, after the branch closed, but I had been reassured that the “PTM” was open until 7pm. After driving around the building a couple of times, I parked and followed other customers up to the building entrance. There was a sign directing customers to two other locations that had a drive up teller until 7pm. I drove to the first location and waited in the drive through line. When it was my turn, the “PTM” never connected me to a teller. I called the customer service number listed on the side and once again reached a very helpful person who explained that they were having connectivity issues and she reset the machine. After waiting for it to shut down and reboot, it still did not connect me to an actual teller. So I drove 10 miles away to the next location. Once again there was a line of cars waiting. When it was my turn, the ATM screen didn’t off the option of speaking with a live teller. Other potential customers were equally frustrated. I drove around to the second machine, waited, and nothing. I drove towards the building were customers were again waiting to access the lobby ATM. Then I noticed the screen change on the drive up “PTM” and decided to try again. Finally a teller appeared on the screen. I told him what I needed and scanned my ID. When he asked me to enter my account number, I repeated that I needed to access a Co-op branch. I gave him the name, then waited. After a few minutes, he explained that I could not withdraw any funds after all. Apparently this Co-op only works in one direction! I could not deposit or withdraw funds from my credit union at all. The teller was very apologetic as I explained that I was told I could do this when I first called the toll fee number over an hour before! Ridiculous! But they were all very nice in providing no service at all!

I've never had a bad experience. Everyone has always been helpful in making sure I understand all of my options. I've set up accounts for me and my daughter. You guys are doing a great job.

Warmly greeted by Ms. Paradise, Relationship Manager. Reviewed Membership eligibility and I joined. Reviewed Business application and we created. Friendly, efficient, welcomed. Southpoint Crossing Branch, well done :) Great hours, plenty of parking, other Agents and Customers treated with dignity and respect.

The customer service sucked. Our representative was either preoccupied, tired or as my husband put it high. Very cold and distant. She then pass me our new paperwork which has another person's information in it. I complained online and they had the nerve to make it right by having the same moron that ticked us off call to offer what I perceived as more of a "justification of her actions" than a heartfelt apology. Trust the bench manger will see my face TODAY....

This branch is larger than the one off of 54, and has a bit more capacity as well as offices. They are doing so many things right I would just recommend everyone give them a look. Their automated tellers are open from 7am to 7pm every day of the week, they have extremely good loan rates, and they have a program that kicks back some money for high utilization.

Worst customer service I've experienced in a long time. I called to inquire about a personal loan and it took 5 min to press all the right buttons and get someone and then the employee I got wasn't the loan guy and said he needed to transfer me. He transferred me to online services who said they also couldn't answer loan questions and transferred me somewhere else. I was on hold each time and the third person disconnected me. I called back and it took a full 5 min on hold to get the first guy again who didn't seem concerned when I told him what had just happened. He transferred me again and I hung up after being on hold for several more minutes.

Been banking here for quite a while, it's a great bank with great staff. Just wish there were more branches.

Been banking here for almost 10 years know and they are great. One of the best credit unions in the business by far.

Every time I visited this location and required assistance from the branch manager to the customer service reps, they always go above and beyond the call of duty. I was very grateful! Thank you all!