Coast Central Credit Union Uniontown F St, Arcata

Continuing a highly satisfying journey with Coast Central. The folks here helped me reopen my closed account and get back in business. Super sweet folks, also really dope artwork?!

Recent upgrades to the computer system have fixed lots of the issues I had with their on-line banking. So, even though they pretty much vanished from the planet for 4 days, the upgrades have brought CCCU up to what you would expect for easy and safe electronic banking.

Friendly tellers, but very lousy hours. 9:30 AM is far too late of an opening time. Almost every time they open there’s a long line. It’s impossible to stop by before work for me and impossible to make it before they close. Lousy hours.

I banked here for five years and finally closed my account because I couldn't stand it anymore. Incompetent inexperienced tellers constantly making mistakes that cost me hundreds of dollars in penalties over time. No accountability on behalf of the bank except for when I when I was lucky enough to have recorded absolute proof of their operator error. CCCU's average for erroneous transactions was around 25% which is very bad average and seriously lacking professionalism when dealing with other people's money. BUYER BEWARE!!! If you do bank here, ALWAYS ALWAYS double/triple check to make sure they did not mess things up and even then there is no guarantee your transaction is safe.

Clunky credit union with a sneaky penchant for raiding accounts with fees. Steer clear of this place. You're better off with a national bank that has more regulator scrutiny. I was told to open a personal account in order to open a joint account with my wife so I did. Later, I realize that they are charging monthly account fees on the personal account but not on the joint. Turns out the personal account was being charged fees because I never received a piece of mail announcing the fees. Spent half an hour on the phone with customer service and learned this is apparently a serious revenue stream for them and they have revenue retention supervisors that block refund requests for arbitrary reasons. What a bad experience!

First! Ha! Christian opened my account for me and I appreciate his help. Coast Central's banking app is a bit clunky and it displays the pending balance prominently and in a drop down menu shows the available balance: this is exactly backwards and lends itself to causing chaos if you are opening a new account. After a few successive returned online banking transactions I was back in the Arcata branch and Christian fixed the problem and educated me about that drop down menu I was not seeing. I heard a story about a local business that applied for a loan through Coast Central to get started. During the opening process they didn't have an income to qualify so Coast Central hired the applicants come in at night and shred documents and clean up in order to qualify for the loan. Service like that and a desire to join and support the community are why I decided to open my account with Coast Central.

This is for this specific location. New staff is rude af. Been coming here for years for personal and business, but because they "didn't recognize" me I was called out to remove my hood and hat while another customer kept his on. Pure bias and handled very poorly. I'll skip using this location from now on.

Terrible bank, they lost my check and then just put me on hold forever instead of admit it!

Customer service is always great! My favorite location!!