Coachella Valley Volkswagen Varner Rd, Indio

Well since it's the second time I've been asked for a review, I guess they really want me to share my bad experiance. I came in to test drive a used 2013 jetta tdi. I loved it, so the initial first few hours were great. I would have recommended them to everyone. Loucinda was our salesperson. She's a really good woman; nice and attentive. I got approved for the car. I take it home that night because for whatever reason they said I needed to come back tomorrow for zillon coating and to have the car smogged. I can't remember all of the excuses Shawn smiley gave me. I took the car home; which was nearly a 100 mile drive. I drive out to do some food shopping. I park, go in and shop, come back out and start up the car and I get the check engine light on. Awesome right ? Now they told me they reconditioned it and did a 120 point inspection .... hmmm yeah ok. I wasn't to mad because I was going back the next day. The next day comes. I drive nearly a hundred miles again. This time Shawn Smiley promised me this and that; wasted my whole day. They gave me a loaner car so I could go be mad at home and not at the shop. Nearly two weeks past and they are still "fixing" a 2013 with barely 50k miles and supposedly a 120 point inspection and "reconditioned". Smiley kept on telling me every time he calls that they'll let me out of the contract because its taking so long. Sounded more like it's probably going to take some money to fix it and they want to sell it for more because I did get a decent deal on it. I finally gave up on it and found a much better car at STG auto group. Check them out if you need a good used car and don't believe anything Smiley tells you. Some of his own workers said he was promising me the world .... they know. If the owner is reading this; I suggest getting a new GM as you won't be having a lot of return customers with him at the helm. Oh, and by the way, the one star review was for Loucinda, as I would have rated the company a 0 if I could.

I highly recommend Coachella Valley VW. The entire team from the sale rep to the finance gal was terrific. Truly a pleasure to buy a car from. The process was relatively quick and they actually made us feel special. They didn't hound us to buy - a very refreshing buying experience indeed! Can't go wrong at Coachella V-dub!

Purchased a 2018 Volkswagen Jetta last night and am very happy about the service that was provided to me by Mr. Brown, the Sales Manager!!! I will be purchasing all future Volkswagen purchases. I am extremely satisfied with the service and assistance I received

Just an exceptional experience! They had the heater core in our '01 Eurovan replaced in what must have been record time. Debbie Mora, our Service Advisor, was fantastic, and kept in touch with us on the progress of the work, and the mechanic Bernardo Martinez must be a wizard. We were on the road from Portland, and needed to get heading north again, and Coachella VW definitely got us on our way sooner than we had any right to expect! A shout out to the shuttle driver as well who transported us back to our condo. Seems strange to say, but they were really a highlight of our trip! If I lived anywhere in the area they'd have all my VW business, no question.

I had given 5 star and now give them 4. Its because last time i went for oil change, they took 3 hrs to do that. Best people and good service. Nice waiting room. Wait time is between 1 hr to 3hrs. Usually I leave my car and have them drop me at my place.

Silvestre Alvarez, Noah Goebel, and the rest of the Coachella Valley VW team were very helpful and professional. I recently purchased a new Golf Sportwagen and I am very satisfied with the buying process and the price I got for the car. Thank you guys!

I am pleased with the pre-owned Jetta I was able to buy from VW Coachella. Martin Estrada went above and beyond the call of duty to make this a smooth transaction for me. I couldn't have asked for a better sales guy.

As a first time buyer I had an excellent experience. Silvestre helped my family and I get the car we wanted! Great customer service.👏

Called at least five times and went by to try and set up an appointment to get my oil changed. Why have a phone answering system if you have no intention of ever returning a phone call. And why are you not open for service when I went in on a Saturday? Seriously? Who runs this place?

"Coachella Valley Volkswagon "this is one awesome Dealership! From my salesman to the finance manager to the carwasher person I want to express my deepest gratitude for all the help getting me into my beautiful 2013 VW Jetta. It's one georgous ride. I'm very blessed Thank you one and all for the" LOVE" 🚗🌠💃. Michele