CMG Financial Research Blvd, Austin

Best customer service I have ever experience! Elizabeth McClellan always response to any question in a timely manner and is very helpful! I would definitely recommend Elizabeth to anyone who is looking for a loan! As a first time home buyer, She made us feel confident in the process.

Kristin and her team at CMG financial went above and beyond when it came to us purchasing a home for our first time. They would walk us through every step and explain everything they could so that we would understand what was going on. They found us the best financing options available and any possible deductions we could get. Kristin would answer any question we had at any given time and never get frustrated with us. Her team made the process so easy. We were both scared to purchase a home for the first time but once Kristin started everything and explained it all we knew were in the best of hands. I can not recommended this team enough and will be using them in the future. Thank you for all that the team did.

Brooke Payne at CMG is the best! I'm a first-time homebuyer new to Texas and every interaction I have had with CMG has been 10/10. Brooke has always been patient, articulate, and deeply knowledgeable. Cannot recommend enough.

Shelly is the best loan officer, Tremendous! Best experience I have ever had and this was my 3rd home purchase. Affable, energetic, prompt, and ultra-professional. Her team was very good at letting me know when info was needed and she prioritized making the close date that I set. No matter where I am in this country or the time that passes from now until my next purchase, Shelly will be the only loan officer I plan to use. Loyal customer for life!

GREAT RATES AND AWESOME SERVICE! Shelly was amazing to work with from start to finish. She wasn't pushy or aggressive like some other lenders I spoke with, she took the time to understand my needs and offer the best product she could. She checked the rates daily and was always looking to get me the best deal. She was instrumental in ensuring I closed my loan on time and with the best pricing. She is always easy to reach and eager to please. I would highly recommend working with Shelly and Service First Mortgage.

I was referred to Shelly by my realtor. I went directly to her website to begin my application for my mortgage loan. Shelly called me directly within 24 hours to introduce herself to me and to assure me that I'd be in good hands. And she was right! This is my third home and this was by far the smoothest transaction of the three. Shelly and her staff were polite and courteous and were very prompt in getting back to me with any questions or concerns that I may have had. I received responses from her late into the evening as well as on the weekends. I never felt worried or concerned about my mortgage process throughout this most recent home buying experience. If you are on the fence about choosing a mortgage lender, go with Shelly. I am very glad I did.

Shelly Roark went on a journey with me that certainly stands out in what can be a very frustrating refinance process and she went above and beyond in every possible way! She made sure to answer all my questions quickly, made her self or one of her assistants available every time, and was very understanding with my specific refinance. If you are considering financing or refinancing your home, you can not do better than having a person like Shelly helping you with the process. There are frustrating issues that come up with lenders, but Shelly will work tirelessly to help you through the process.

Shelly Roark is a miracle worker and an amazing advocate for her clients. I not only used her for my own refinance, but I work for a major builder in Austin and every time my in house mortgage company cannot qualify one of my home buyers, Shelly and Service First comes through for me and my clients. My refi was not a smooth process, but that was not Shelly's fault. The problem created by a since fired underwriter was worked on diligently by Shelly and she not only solved the problem but fought for me in the process. In fact, she fought so well that I ended up benefitting from the inconvenience of the delay. (Incomptence is not tolerated by Shelly or Service First!) Shelly is also extremely patient with someone like me who is anything but! I emailed and/or texted her on a daily basis bugging her about my loan status and she always handled me with respect and understanding. She's not just a great loan officer; she's the type of woman you want as your girlfriend. :-)

Mike and Ronald were very helpful throughout the entire home buying process. They were transparent and willing to explain when I had questions. They were also able to execute everything with incredible speed. Definitely recommend if you are looking to buy a home in Austin.

Words cannot describe how impressed I am with Christie and Justin. We had to change lenders very late in the process. I wish I could have had this team in my corner from the beginning. They set the bar for the rest of the lenders out there. From the personalized videos, updates, and the app you are always in the loop with what’s the next step! Christie and Justin made our dreams of owning a home in Texas a reality!!