Claremont Savings Bank Broad St, Claremont

I discussed obtaining a Construction loan from Claremont beginning in January of 2022. My first question was whether or not they provided loans for the town in Vermont where I am building. They answered that they did, in fact, provide loans for construction in my town. I would need the money around the summer, so they told me to come back closer to when the funds would be required. I reached back out in April, started my application, sent over all of my financial information, as well as a full vendor list with all quotes / receipts. One week into the process I was informed that they do not, in fact, cover my town, and they would not issue me a loan. No recommendation was made as to who might be able to help, nor was any apology issued. This is all I got: "Although we do lend in Vermont, a further conversation with a Senior Underwriting Officer has confirmed that XXXXXXX, VT it is out of our lending area." Now I am scrambling to find a lender, after some banks have paused issuing Construction Loans after the Spring rush. Word to the wise, DO NOT trust what Claremont Bank tells you. UPDATE: The loan agent & her manager are now sending me emails and arguing with me. Please put customers first, and tell them to leave me alone.

I am writing this review to say that Samantha in Customer Service was extremely helpful with the opening of a savings/checking account for my partner a few weeks ago. Samantha was very knowledgeable and answered all questions that were asked making it an exceptionally easy and pleasant experience. She showed him how to utilize his debit card at the ATM and walked him through it step by step. I would definitely recommend asking for her help at Claremont Savings Bank, especially if you are new to using a debit card at an ATM, which he was.

My friend is a first responder. This place denied him a loan. Absolutely disrespectful!!! I have no respect for this local financial institution. Anyone who disrespects first responders is absolutely low in my book. I am writing this review to make sure people are aware before doing business with this bank. I hope the managers of Claremont savings bank call someone else other than a first responder if they get into a car accident!!! FYI my friend has a credit score of roughly 700. All because of a late payment from over 5 years ago. If you love a financial institution that disrespects first responders join Claremont savings bank!!!!!

Have used Claremont Savings Bank since moving from Texas in the late 80's. Love the fantastic customer service I always receive. I've never had a bad experience. I love watching how they continue to grow.

We absolutely love CSB! My husband and his family have been using them for quite awhile and then when I moved to Claremont from CT, joining the small welcoming CSB family I was shocked as I was always used to the big name chain banks that you don't get any personal customer service like we do now. Everyone is so professional, personalable, welcoming, and helpful whether it be over the phone or in person! CSB has been there for us during a couple tough situations and is always just there with a welcoming hello as you walk through the door! We look forward to working with CSB for all of our financial needs for many years to come and highly recommend the same for others. Thank you All at the Broad St Branch and Cheers to a better 2021!!!

Horrible customer service, Call them up and they give misconstrued information about there side. Causing an Overdraft/bounce. Did they charge you $30 for overdrawing when you explain to them what the customer care clerk told me they didn’t care it’s more of a one on one he said she said situation. No invoice is recorded for back logging. So your at there mercy and Because there’s no backlog and they all want to just cover themselves so they were straight lie to you To cover their coworkers. I see why small banks are the worst.

I have been a customer of this bank since 2000. That speaks for itself. Their customer service has been helpful, their tellers are personable and always ask about my grandsons - always a winner - and have answered numerous questions patiently.

Julie and Justin were exceptional!!!! Responsive, efficient & kind! COVID 19 has brought all new stressors and hurdles for all of us, and with the SBA PPP program funded through Claremont Savings Bank, I can find some relief! Thanks Again! : )

I give them a 2 star rating due to the atm inside the Broad Street location. You never know if it's going to be out of order any time you go. It's been like this for several months. I mentioned it to the service desk numerous times and they said oh no not again. Who do you have to contact to get something done? I will not use the drive thru one because of the way it is set up. The cement sticks out to far from the machine and you can scrape your wheels on it very easy. It is becoming an incomveince to use this bank any more. If something does not change I'm going to take my accounts to another bank. If you can't fix the machine buy a new one.

Been using this bank for years, always friendly and helpful service. Even when I moved out of town (about an hour away) I maintained my accounts with them, as the local banks couldn’t match the service or product lines.