Citywide Home Loans - Amy Swaney, CMB E Missouri Ave, Phoenix

Amy has an amazing work ethic, incredible team, and is on top of every step of the process for your loan. I even received celebratory gifts in the mail after completing certain milestones in the loan process! Incredibly happy with how smooth the process has been and how informed I've been throughout. The portal is easy to use and makes quick work of every signature and document as well.

Amy Swaney and her team at Citywide Home Loans are a 5 Star customer centric mortgage lending team. In my 15 years as a broker in the residential real estate industry, I have never met a lender who has the depth of knowledge about mortgage lending and the most impressive level of care for her mortgage clients and her real estate partners. Amy works with each one of her clients to create a personalized plan to help them best meet their real estate ownership goals. Whether she is working with someone on a refinance or a purchase, her level of detail and her team work goes above and beyond measure to take good care of the client. I trust Amy and I have enlisted her on our own personal transactions as well as referrals of our family, friends, and real estate clients.

Gosh! Where to start? Amy was the single reason a recent sale even happened. Right now, in PHX, multiple bids are the norm. 10 buyers to each seller. We wrote the offer a couple thousand over list price, and there were multiple bids. Amy took the time to call the listing agent and assure her that THIS buyer was great, and answered several questions for the listing agent. The following day, the agent and seller selected OUR offer, based 100% on the input that Amy provided! We closed exactly on time - right down to the hour that Amy predicted. Suffice to say, Amy not only knows her stuff, she is outstanding at helping listing agents feel comfortable with buyers...

Amy was AMAZING. She worked hard to get everything done for my same-day-close and pulled it off! This was during a time when interest rates were at historic lows and loan officers had never been busier. Throughout each step of the process my file NEVER sat on her desk waiting for her attention- she was always actively working on it. I would get emails from her sent late in the night and on the weekends. She took the time to get to know my family and me- even sending my daughter a stuffed fox when my daughter told Amy that foxes are my daughter’s favorite animal. My daughter was over the moon. I could tell that we were not just clients to Amy- she was personally invested. I did not expect this attention from a large financial institution. The loan process itself was far easier than I anticipated. I was able to log in to Citywide’s website and see the status of my loan application with the dashboard telling me exactly what I needed to do at each step. Submitting the documents securely to the site could not have been easier. Amy kept me updated constantly. If you want a smooth and easy mortgage/refinance, I highly recommend Amy.

Amy Swaney is amazing! She helped my buyers with the loan process for their new home in Peoria. She is professional, friendly, and helpful. She is always quick to respond to any questions. She is a delight to work with. I highly recommend her.

Amy Swaney of Citywide is an exceptional mortgage broker who never disappoints and always delivers excellence, Amy is a master communicator who is sensitive, responsive, and market knowledgeable to meet the lending goals of the wealthiest most sophisticated borrower with the same skillful care and attention to first time buyer with limited resources. Amy is on the pulse of the evolving markets and navigates artfully thru the problem solving systems, processes, hard timelines , and is a joy to know professionally and personally, Thank you for 2 recent ‘Happy Buyer’ Closings from your biggest realtor fan.

Amy and her team were a pleasure to work with. They communicated frequently and shared information in a timely matter. I thought working in a virtual environment would be challenging, but they made everything seamless, efficient, and effective. Very impressed!

Amy is the best! As a real estate agent I send all my loans to her as she is a true professional, very knowledgeable, has great rates and always closes on time!

First time home buyer trying to use USDA rural development loan. They never submitted anything to USDA and approved through them instead. Not what I asked them to do. Find another lender. By the way good luck getting in touch with these people.

Amy and her team are very professional group, that always are looking for satisfying all the customer's needs, me and my wife really recommend Citywide. Thanks Amy.