City of Firsts Federal CU.com S Main St, Kokomo

My family has been banking here for over 35 years. We have always known all the people working inside the bank and have never had issues with getting the help we need. Recently, there have been several fraud charges made to multiple accounts of people I know and myself. When this issue was brought to their attention, they said they could do nothing for us but shut our cards down. In the past when this would happen sparsely, they would void the transaction, re-inburst you, and then take on the claim themselves for their company. Now, a family member was met with the manager rolling her eyes at them and gritting their teeth as if they had better things to do than help their customers and said it's too late to do anything. Today, I was told to just shut down my entire card (one that I am very dependent on and have everything connected to). I was met with a very rude associate cutting me off saying "Can I talk now? Are you done?" She later apologized and said it was because they have been absolutely flooded with the exact same issue dozens of times in just the course of today, let alone even more from the whole week and because she was new and didn't know how debit card processes even worked for issues like this. When I went in, there wasn't a single familiar face. It's as if the entire staff has suddenly been replaced. No wonder they haven't been as professional or inviting over the past year or so. How should I feel comfortable with opening a new card under this bank, if this seems to be a massive reoccurring issue of fraud? That also seems to not be addressed well either if it is continuously happening? I don't trust banking here anymore and am highly considering closing my accounts with this bank. Too many issues with barely any action taking place or care for their customers.

People are very professional and very helpful im glad to be Banking with them!!

1 star for me.. never liked the way they handled business..

Excellent tellers that handles your every need.