City National Bank W Charleston Blvd, Las Vegas

I''ve been a bank client for years! I applied for the PPP (paycheck protection stimulus) to help save several employees with City National. Barbara, after several emails, sent over all the forms to be filled out. Our company did so and we emailed everything back immediately. We followed up several times over the course of a week asking if they needed anything else and if our loan was submitted. ZERO replies, even called several times. We ended up going with another bank and emailed Barbara to let her know and she replied with an hour. Really, zero replies until we told her going with another bank. Don't take applications unless you can handle the workflow. Our business is open and deemed essential, we're all working 9-12 hours days to make sure we take care of our clients. Just fyi to all those considering City National, I've heard other business owners with the same compliant.

Friendly and accommodating. Especially today. I dropped my wallet somewhere between leaving the bank and getting into my car. Upon discovering that genius move, I called them to see if I’d left it there. Natasha left the warmth of the bank and trudged into the cold looking for it in the parking lot. (She didn’t find it, of course, because it was actually buried in my car. Just like me to pull a stunt like that, man. But she happily looked nonetheless.) Who does that! Well, Natasha, for one.

Hung up on me twice and didn't answer the phone the third time. Also when asking for a loan of 13k I was told to put 150℅ down... Which makes no sense. I'd have to put 20k down to borrow 13k?? Overall poor service.

This bank is so sad they never have money to cash a check It’s been 3 times I came in to cash a check and they keep making it small and small I feel like I’m asking for a favor Unfortunately some one pay me with this check I would never have an account in this bank They keep calling me a “not client” and “not client” Very poor service and I did try 3 brunches before the fourth one can help me