City Credit Union Ferguson Rd, Dallas

Trevor was very helpful with the process of my car purchase. I hate going to dealerships spending the whole day crunching numbers. Trevor made the process soo easy. i look forward to working with him again in the future.. thank you Trevor!!!!

Absolutely horrible customer service. I have been on the phone today on hold, for 72 minutes. This is no exaggeration. I have been trying to make an appointment to go in and resolve an issue and I can’t even get anyone on the line for that. I went to the drive through and they said I had to make an appointment to come in and speak with someone. Well, how am I supposed to do that exactly. Customers are not important to this bank. It’s almost like they want their automated systems to handle everything. And now because I have been on hold for so long, the bank has closed and guess what? Still nothing, and now I have to try again to. However, the issue I need resolved needed to be resolved today. I will most definitely be closing my account here! Well, if I can ever get an appointment to do so of course. DO NOT OPEN AN ACCOUNT HERE!

I want to thank Jessica Perez for her help with my loan. I had a deal going, but she suggested that it wasn't sound and maybe there was something better for me. There was something better, it suggested to me that you might be working with a crystal ball. I am only saying thank you so much, and thanks to the entire City Credit Union family

I reached Lilian (one "L" in the middle) at CCU via chat today because it was close to 5pm, and the phone wait times are quite long during the pandemic AND the gentleman who I'd spoken to earlier was wrong that I could take care of my issue using the website. With Chat, there was still a wait, but its better than listening to hold music. Lilian answered my question. I had several clarification questions, but she addressed them all. If you don't mind typing a lot to get the answers you need, it works out.

If you need a car loan or need to refinance a car loan call Nayo Santinac phone extension 1912 she made my refinancing so easy she replied to email fast and kept me updated on the process she is the best great customer service

This was the absolute worst customer service I have ever received. There was an accidental mistake on my insurances part and they placed a $1200 policy onto my loan. As soon as this was brought to my attention, I fixed the problem and called CCU to drop the policy. I was put on with a very rude and non helpful associate. He asked me to have my insurance email him all the info AND a statement from them saying it was their mistake. I then emailed him several times asking if he received the info from my insurance company and for an update- no response. I called twice and left a voicemail- no response. I will be paying off this loan ASAP and never doing business with this company again.

I called City Credit Union on 12/27/19 with a question about my account. I spoke with Bryan from the call center. He was very helpful, kind, thorough and professional. I asked if I could speak to him in the future if I needed to call again. Employees like Bryan keep me at City Credit Union!

I called in to get some thing figured out for the loan I have on my vehicle through them, and Brian V. went above and beyond when it came to the customer service. He answered all my questions in a speedy manner and got everything taken care of for me. Will definitely go back to him with all future calls.

Salutations! My name is Moneicia, I'm a loyal customer to the City Credit Union. Im reaching out in regards to my experience with Dominique Hunter, who was a breath of fresh air. She has assisted me a few times when I have called in with questions or to make a payment. I have spoken with different reps throughout my time as a customer with City CU, but Dominique takes the cake! She is a very seasoned rep with great customer service experience. She gave patience with all my questions..lol! I just wanted to say, keep up the GREAT work, and I will continue to be a loyal customer!

I have been having problems with the Credit Union staff making minor changes to my account, without our permission and today was the last straw. I have contacted Sharon Moore, President, with no assistance in getting to the root of the problem, instead she handed me off to another staff memeber who said they could not find tampering with our account. Each month I have one or two errors either from the staff or system (as the staff is saying) that costs me time to get fixed, and yet no Credit Union staff wont own up to making the mistake. The deposits for 7/3/2020, were manually deposited and our funds went to the wrong account, but the explanation from Bryan Grogan was that we requsted from the deposit slip, that was established when we opened the account to be put in the wrong account. However, I explained that the funds had been going to our checking account for the past thirty years. No explanation, but did convey his empathic sentiments. My question is what is being done about account tampering, without account holder authorization.