City Credit Union E Hwy, Duncanville

The tellers are fast and super friendly. They make sure you are in and out. The customer service team is nice but need to work more efficiently. The wait is too long and time consuming.

Ashanti Spurlock was able to help me take care of a CD over the phone and sign the documents without having to make a trip in to Dallas. It's a fifty mile drive, one way, for me. Thank you Ashanti! As always you went above and beyond. It was great talking to you again.Great member service.

I wasn't treated any differently today .. I am a city of Dallas employee this is the closest City Credit Union to me, and family, with that said i had to deposit a check, which i get on Saturday therefore I have to be at the CCbank, i was parking and someone siad it was looked, i drove to the window teller... timer went off within 2 minutes, however I was still in line! I don't know why if i was in line two minutes that I was not allowed deposit, and there is no other options at this time. I run to the front to see if they could take this deposit, just a check deposit the staff didn't even want to open the door didn't want to look at me, shut the blinds didn't even consider it I was only two! Minutes it be different if they were even 10 minutes after or even where I didn't have to stand in line for 2 minutes before it turned it was a horrible experience, horrible stuff I've been with the city 27 years and do business with them, but I'm tired, really so tired of it all. They're rude, they're unprofessional and they have no customer service skills. I'm fed up it's always an issue with them helping people they act like it's their personal home and you're intruding or invading their money... I work hard to be treated this way each time, or like I said it's where my direct deposit goes I have several properties that I financed through the credit union I did this a long time ago when service was much better and I'd hate to switch everything out for what it is today !!!... I just think the manager should have taken the time to speak to someone when they're in a predicament like this or there are some exceptions other than poor customer service and holding our money ransom is wrong

Hi Sherod is an “Excellent and Knowledgeable” Associate. He answered all my question in a effective and timely manner. He made me feel right at home. Please hire more people like Sherod.

Been with this credit union for over 20 years. Started when we moved to Texas. Wouldn't think about ever changing. Every employee is always friendly, professional & pleasant.

I have to tell you!!!! City credit union is the best way to go if you want to refinance or to get a loan go city credit union!!!!!!!

Antonio Miranda Jr. was awesome , & took care of me well; he went over & beyond with his customer!!! & He needs a bonus!!!

This location is great. Staff is amazing. Ashley Singleton is phenomenal! She's helpful, fast, and very knowledgeable. Thank you!

During my last encounter of this establishment I notified the bank that there has been fraud detected on my account. After sharing this information they proceeded to tell me that my card would be cancelled and that I would need to fill out a fraud documentation. I emailed this back to the person I was talking to and expected at least a confirmation that they had gotten my email with the fraud transactions. Is this normal?

Sherod was a great help with my new membership, explained everything well. Hope to be with City Credit Union for a long time.