City Bank 82nd St, Lubbock

I am usually not one to write reviews BUT if I could give the Bob Rowten Team more than 5 stars I definitely would! I was not a first time mortgage applicant so I had some what of experience in this area & I will tell you that this application ride was so smooth it was almost unbelievable! Mind you, I lived about 5 or so hours away and Bob was able to work with me despite the distance! A few review words can not explain how thankful I am my realtor Miran Faulks recommended Bob Rowten! I know everyone's experience can be quite different depending on different circumstances, but I highly recommend you look into City Bank when you are looking for a mortgage loan because they will not disappoint you! I haven't quite found my dream home yet, but when I do I'm definitely coming back to City Bank and looking for Bob's team! Thanks Bob for a great experience!

Bob Rowten and City Bank Mortgage provided exceptional customer service and the most pleasurable experience in helping me refinance my home. I highly recommend Bob Rowten and City Bank Mortgage for your mortgage consulting needs. He is very professional and responds to every question you ask him in a timely manner and pays meticulous attention to detail.

We used Bob Rowten as our Mortgage Consultant during the process of buying our first home and I will recommend him to everyone I know. I had many questions about the entire process and Bob answered all of my question and really took all of the stress off of us. He communicates very well and always made sure that we knew exactly what was going on.

Bob Rowten was extremely responsive, timely, efficient, and thorough. One thing that was important to us was to have a real person to communicate with in a timely fashion. Bob gets an A+ in all categories. We could not be more pleased. Bob was extremely easy to work with, professional, and knowledgeable.

This is the second time I have used City Bank and Bob Rowten to re-finance my home loan. Bob and his team make it so easy! They did all the leg work and all I had to do was sign a few documents and pay less money for my mortgage! I would highly recommend Bob Rowten and City Bank for your mortgage needs!

Sir bob is very professional, efficient and well mannered when it comes to customer service. I highly recommend him for those individuals/families looking for the best mortgage rate. Thank you sir for having a wonderful time doing business with you.

I have used Bob on several real estate transactions and he never fails to deliver great service. If you need a mortgage and want to get the best and quickest deal around, Bob’s your guy.

Bob Rowten was efficient and timely. Very professional to deal with. Thanks for the good service!

The bank has been good so far. I wanted to switch banks to get away from Wells Fargo...The only problem I've had is when I set up my new account, they gave me my new debit card and told me it was just a temporary one and that I would get my permanent one in the mail. After two weeks and not getting my card, I went in and asked about it. They said, "Ok wait right here." They bring me back my card with my name in it and everything..... WHY DIDNT YOU JUST GIVE IT TO ME WHEN I SET UP MY ACCOUNT THE FIRST TIME?!

Loved working with Bob Rowten he was very patient and very caring of our needs. Look forward to working with him again in the future.