Citizens First Wholesale Mortgage Co. Main St, Lady Lake

During loan Process they very disorganized. The two times I have taken out loans with them the figures were all wrong and I caught there large mistakes myself twice. They are very overworked and take on way to much per agent. The after care from the bank itself outstanding. Always right on the money with answers. I would still use them again but would;d not trust there computations alone.

This company just bought my mortgage and it has been a disaster. I have talked to them more in one month than I talked to my previous company in the year they owned the loan. They claimed everything would be seamless, and it has been far from. It was hard to pay the mortgage the first month because they didn't have enough time to process the purchase. They didn't bother paying insurance out of escrow. They said that autodraft would not carry over, then drafted a payment anyhow (causing a double payment). Every time you call, there is no one to talk to., instead they call you back. So it turns into a game of telephone tag. Most recently I got a call for some reason and no one can tell me why. I'm waiting for that call back. I can't wait until they sell my mortgage to someone else.

My loan was transferred to Citizen's First from Magnolia Bank about a year ago. Citizen's First is awful to deal with. When you call you can't talk with a loan officer. You get an answering service that forwards your request and says that someone will call you within 24-48 hours, so you can never resolve anything the same day. I've been hung up on and sometimes I never get a call back. Their statements are consistently late and they're too cheap to even give you an envelope to send your payment in. I also ran into trouble getting my home insurance paid. I would rate them zero stars if I could.

I agree with other reviewers. Our mortgage was purchased by CFW Mortgage earlier this year and I have had to contact them almost every month since because there are always issues. Phone calls are returned about 50% of the time (when dealing with a major escrow issue, I finally insisted that I would wait on the line instead of leaving a message) and they have the WORST online system. I can never tell if it's accepting my payment or if there's a problem. I don't get an email confirmation when making payments. There's just no excuse for this in 2017. Also, when I address issues, I often get a response like "oops, we had a glitch in the system, it's fixed now!" But to me, it sounds like the "system" is just a scapegoat for this company that doesn't have their act together.

As was previously stated by other reviewers, they too purchased my loan. The website was unfinished by the time my loan was transferred and I was unable to remit payment within any amount of reasonable time. After a two-hour hold on the phone, a practically-sobbing woman who self-described herself as a loan manager informed me that they were not actually prepared technologically to handle so many loans at that time. She explained that I needed to have patience with them. They (supposedly) neglected to withdraw a monthly payment, even after reconfirming that my auto-draft was in-fact enabled. I scheduled a one-time payment, which took place of the auto-draft for that month. Even after talking with a representative, they still somehow managed to not withdraw the additional payment. Ironically, the website does not show that I owe any additional payments. If you would like to have days of time collectively wasted, and millions of brain cells killed via stress-induced seizures, this company is perfect for that. Otherwise, go with a more well-known lender. --- I would like to append the above review. This applies only (to my knowledge) to loans which were purchased from Magnolia Bank. Citizen's First Wholesale Mortgage Co. reports to credit agencies for direct loans from them, however, they do NOT report for loans that were acquired or otherwise purchased. Home mortgage is the backbone of your credit score and WILL damage it without proper reporting. I HIGHLY advise those who had their loans purchased refinance to get away from this company.

I’m 53 years old and this is the worst mortgage company I’ve ever dealt with!! Today is May 2, my payment is due on the first but I’ve yet to receive a statement/coupon for this month. This same thing happened to me last month also and I was promised this wouldn’t happen again. Well here we are again!! Also, the coupon on the statement isn’t perforated so you have to cut it off and they do not supply a return envelope. Cheapest company I’ve ever had the displeasure of dealing with!!!

This is absolutely THE WORST mortgage company I have had the displeasure of dealing with in all the years I have had a mortgage. They consistently send incorrect information and when you call to straighten the situation out, you can’t speak to anyone until they call you back. Then when they do, they are extremely rude. If I had any choice in who would take over my mortgage, I would never choose them. They are unprofessional, disorganized, and just plain rude! I wouldn’t even give them one star!

My wife and I used Wells Fargo for a loan, after having them for years with our prior home. When we decided to move to The Villages, Wells Fargo couldn't complete our loan in time, after they promised all was well. Citizens overnighted paperwork, and findished the loan within 8 business days. I was very impressed with their level of service, and they delivered on all arranged agreements.

1 star is to kind !!! Constant game of phone tag , they have to have someone call you back ! Ridiculous!! I waited a week the first time to handle business from the loan transfer, some business can't wait that long , finally had to call them back , and this morning the half assed website won't allow me to cancel the online payment.. !!

This company purchased my Mortgage & it has been a Disaster from day 1. They attempted to pull my mortgage payment twice. They DO NOT answer the phone & still have not received my refund. WORTHLESS bunch of MORONS