Citizens Finance of Huntsville, Inc. A, Huntsville

Thank you Melissa and everyone here for helping close out on my first auto loan

this was a great experience Melissa Savage really help me today

Melissa she is amazing every time or anytime if I need anything she never hesitate and I realize as long as you pay your bills on time communicate let me know if you have any issues and they will help you

Mrs.Edwards is amazing great people and they will help you out 💕💯

They're the best! Came and spoke with Melissa and she helped me get my car back. I'm so proud of her and everything she has done means so much to me. Had melissa not helped me this would not have been resolved but I left a happy customer. I will spread the word.

I had the WORST experience w/ Melissa this morning. She called my phone 3 times, literally back to back, as I was trying to get out the door for work this morning. When I finally answered on the 3rd time, she mentioned that she had already reached out to my mother. As you can imagine at this point I was very irritated. She then proceeded to argue w/ me and tell me that I have not set up a pymt bc they don't offer online pymts which is completely false. I have a text on my phone, FROM CITIZENS FINANCE, confirming my pymt arrangement. I work in customer service every day and deal with collecting past due balances and I would NEVER treat or harass anyone the way that Melissa did me this morning... all because she needed 3 references and because SHE wasn't aware that the company SHE works for offers online payments. Not to mention, my balance is not even past due till the 23rd and today is the 13th! To me, that does NOT justify calling someones phone multiple times back to back. I usually deal with QUICK CREDIT and can guarantee you that moving forward, I will stay with them. **Side note I did call back & speak to Brandy and she was very sweet and understanding and apologized for the experience I had this morning. And maybe if I had dealt with her from the get go, I would be a returning customer. But the damage is done. Citizens Finance lost a great and honest customer today, someone that pays their debts and is usually a pretty easy going person. I do NOT recommend. IF you're looking for a company that provides the same services, please do yourself a favor and reach out to QUICK CREDIT. I have used them a handful of times and have NEVER been disappointed or treated the way that I was this morning. Also, they don't charge a "convenience fee" for online payments.

Super nice folks and work with you anyway they can. I have had loans with Melissa for the past 9 yrs and never had a issue. I've had personal loans to automotive loans, and want to say thanks guys for your help.

Melissa and Brandy are absolutely amazing!! Best experience all the way. We need more people who care like the people within this office. Offering the best customer service available and actually back what they say! Thanks guys all the way!!!!!

Exceptionally horrible customer service. They have been giving me the runaround for five months about not reporting my credit and telling me a different excuse every time I call. They do not ever return my calls like they say they will either. It was easy to get a loan, but they only reported it for a few months. Avoid this company at all costs. Now my credit is a mess. Thanks Citizens Finance! EDIT: Since it would not let me reply. My credit is finally reporting as of 1/13/2020, not the date on their response. It was an additional 5 months after their response's claim to have had it fixed. 2 Years I have been crippled by my credit because of this. They addressed the issue after I had called over and over and over and bugged them for literally over a year and a half, and still took half a year for them to stay on top of it and get it reporting again. I was offered nothing for my trouble. Credit age was not EVER fixed. After I paid off my account, they removed the paid off loan from my report completely, and dropped my score 60 points.

This company especially Melissa has went above and beyond to help me at any time I hit a rough patch with no hesitation.