Citizens Bank & Trust Co S Main St, Farmville

This morning I walked into Citizens Bank & Trust Company for the first time at 1712 South Main Street in Farmville. One of the tellers, Bernice Smith, was very friendly and helpful. She helped by giving me a business card of the person authorized to speak about homebuyer loans through this bank. That authorized bank official was away from the bank this morning, and I am in the process of investigating local lending opportunities for our Farmville real estate clients. This bank branch looks very busy, and I look forward to learning more about homebuyer lending with this bank very soon!

I went to the bank to start a Christmas Savings..the teller was friendly enough..the person who handled my business didn't show professionalism..she never introduced herself..didn't really explain the plan to me..I almost felt as though I were bothering her..I didn't receive a booklet ( ledger)..was told I would get one the next time I came..hopefully next time will be better..

My husband and I have banked with Citizen’s Bank and Trust for years (at least 7 together but he longer than I) in the past two years, we’ve had more and more issues pop up. Today was the last straw. The cashed a check for $50 more than it should have been, we had multiple cashed and didn’t notice the added money. Our mistake for not counting before we left on that and if handled the right way it would have been no issue however on the phone with them I was not impressed with the rudeness displayed on their end for making the mistake. As if it was our mistake! Could have been handled much better than it was, so with this on top of multiple other issues we’ve recently had, we will be switching banks.

Taylor was awesome! He even took time out of his day to come to my job, to have me sign my paperwork! He was very nice and professional! Thank you so much for you help today!!

These guys are great! Happy staff who are more than willing to help with anything you need. Not to mention they have multiple locations across town that makes it easy to do what you need to do.

amazing staff and easy to understand banking!