Citizens Bank Supermarket Branch Upland Square Dr, Stowe

I recently went in for refinancing my student loans. While doing the application I stated multiple times I am self employed. I was told that all I needed was to prove income from the past 2 months and that was sufficient to prove my income. So I went ahead with the application. Only to be denied because when you are self employed they go off of your last two tax returns nothing else. So I was either lied to directly or general incompetence of the person who helped me. Either way I am extremely disturbed that at a bank dealing with credit they have people employed who don’t know the most basic standard application guidelines set by the company they work for.

Always enjoy shopping here. Keep a lookout for great deals. The service is always fantastic and the location was awesome. Highly recommended.

Tired of waiting in 30 minute pluse lines you need a free standing bank in pottstown. Staff is great.

Terrible customer service by phone. Called on and put on immediate hold. 52 minutes later I hung up.

Everyone here is so friendly and the bank itself is good too!

Very nice staff that knows there customers very well.