Citizens Bank Supermarket Branch Trapelo Rd, Belmont

The tellers here are awful. Last time in I practically had to beg the guy to get off his cell phone and help me. Then he screwed up the certified check, blamed it on me, and refused to fix it. General Citizens experience is just as bad. Mobile and online banking features are frequently unavailable with no notice. I've had numerous deposits kicked back to the sender over the past few months. Transfers between Citizens accounts constantly fail. I had an Aeropay transaction decline because they could not reach Citizens' servers. All of this on top of fees, fees, and more fees. I've closed down all of my Citizens accounts and will be finding a better bank.

This is the worse branch of Citizens I ever been to. I went there with my bank card and password to make a withdraw, they racially profiled me and asked for my ID, I did provided a valid Driver License. So they asked to see the bank app in my phone (what is just ridiculous), I needed my money so I showed the bank app. After all that they do not allowed me to withdraw my money and called the cops on me. So I had to call costumer service, increase my ATM withdraw limit, so I could get $3k in the ATM. Even the cops were confused about it, they saw that I had all the documents and that I was getting money in the ATM, there was no reason to do not allow me to withdraw my cash from my bank account. Closed my account with this bank after this and advice everyone to do the same.

Don't put your checks into the a.t.m you will not get your money for days..

Worst experience with any financial institution EVER ! they froze my accounts due to mistake on their end and they couldn't care less... after wasting hours on hold and waiting 3 days , they told the back office will look into it and they can not be called or contacted. this company has no respect to their costumers. STAY AWAY

Worst customer service experience I have ever had. Do not use this bank. The management does not care for it's customers. Absolutely no respect. The lady I had to work with was extremely rude. Not professional!

I go past two other branches of Citizens because the staff at this one are so friendly