Citizens Bank Supermarket Branch Elm St, Woburn

Kristi is amazing! I needed something notarized and I have my 10 month old granddaughter with me that I won’t bring into a grocery store during covid. Kristi came out and did the whole thing outside for me even though it was cold and windy. That is service! She is such a nice person. Thank you Kristi and thank you Citizens for having such wonderful employees.

We went on to open an account for my 3 month old son. They were very helpful and patient, especially when he got very fussy. They even let us use an empty office to have some privacy to take care of him. Afterwards the guy helping us exchanged some stories of his kids. We felt more comfortable with him. In addition, my mom goes there often and they are always very nice to her.

Literally probably the worst bank you could possibly choose. My money got stuck in the atm and it’s like we’re chasing our tails. We called the 1-800 number the day my money got stuck and sat on hold for 2 hours, no one answered. So we went to the bank the next day and they said they can’t help us and to call the 1-800 number. Eventually we got help but it’s going on 15 days that my whole pay check got caught in the atm with no correction. Definitely will be switching banks once possible.

Nice to have a bank that's actually open.

Very competent, friendly and always has Portuguese-speaking staff!!!