Citizens Bank Supermarket Branch Charlton Rd, Sturbridge

The staff at the Citizens Bank branch in Sturbridge were a pleasant surprise. Considering they are located within a Stop 'n Shop I was expecting sub-par service from employees with mediocre knowledge. Instead, what I found were excellent staff, who remembered my name, my usual transactions and recent work I was doing or had recently done ("Hey, were you still looking into that line of credit? The manager's here today. He can walk you through the basics..."). They even remember that I travel internationally quite often and are happy to help in any way they can. My standards of customer service are high...extremely high. And this team meets them every time. My experience here has been better than it has been at any other Citizens', including stand alone banks in major cities. I've had some issues on the back end with those connected to Citizens that didn't directly work in the bank (regional managers and the such), but I can't fault this team for that. All in all a good team that knows what they're doing. Other branches could learn a lot from them. Good work guys!

When a customer tells you they are in a hurry stop trying to covince them to open a checking acct. The clerks here can be as pushy as a used car salesmen. Makes me glad I dont have an acct.

I love this bank so much, but today I left my card in the machine I've actually done it like 3 times before I wish the machines would make a noise if you leave the card inside! But the woman who helped me was awesome and I couldn't appreciate it more it was a good day!

Horrible experience. A payroll check was deposited and they are holding the money for 7 days even thought I can prove the bank it was written on released the money in the first 24 hrs. I've called multiple times and have gotten different excuses every single time. Customer service is horrible and they refuse to help. I even tried to close the account and they STILL won't release my money until 7 days have passed.

Amazing bank :) I'm a regular just like my mother, and they know us very well and treat us very well.

There are so many fees. This bank use to be great I'm getting my money out and going to cambridge trust in Boston.

Very friendly people here. Quick and accurate service.

Very friendly people work there! I highly recommend people to do business there!