Citizens Bank Fairhaven Commons Way, Fairhaven

Friendly staff, clean, spacious, modern office with convenient location! I visited for the first time last week and had a fantastic experience. My daughter had opened an account and was applying for a student loan. Katherine, the team member who assisted her with the application, was very personable and knowledgeable. Although, I do not have any personal banking experience with Citizens, they certainly made a positive first impression.

Horrible service. Witnessed the branch manager Seth having a altercation with a customer. He was talking back to them on a level that was disrespectful . When the customer left he was laughing with a woman name Maureen in the office. They was talking about the customer in not so nice ways. Very unprofessional both should be fired. I witnessed all this while waiting to open a checking account. Contacted a family member who has a business account with Citizen and he now no longer uses citizens.

As a member of their bank for 18 years. I had multiple business and personal accounts. One day they sent me letters it says that they will give no explanation but I need to remove all my accounts within a couple weeks. And prior to the date that they said I needed to have the accounts closed they froze all the bank accounts. No explanations of any kind. A horrible, ridiculous, offensive Business experience.

Good people but the building is challenged. No drive-through too many ATM's only two tellers are you kidding me! This building doesn't compare to the old one. And the Stop n Shop branch no cash transaction.... What did we do as loyal customers to deserve these unfortunate changes. Please reconsider.

ALL they care about....IS THEM! I have a REAL problem with a bank that charges a fee for cashing "one of their checks"....written to a client that doesn't have an account there! Just DOES NOT seem right! Maybe that's why they call them...."Piggy Banks"! They should be ashamed.... I hope they have changed this policy? I wonder if they got "bail out monies" in the 2008 disaster... If so....that was MY taxpayer monies they borrowed....and I wasn't allowed to charge them a fee!

Bank is a terrible bank and wouldn't recommend, the tellers are extremely rude and it takes an hour to deposit a check, ridiculous.

They had snacks and smiles. Great energy at this place!

World's greediest bank. They will sucker you in with promo's then nickel and dime you on EVERYTHING.