Citizens Bank Stanwix St, Pittsburgh

My account was hacked Christmas Eve they took EVERYTHING including our savings. The account was closed and money returned very quickly. The manager was extremely helpful and the tellers were so helpful. I'd recommend this branch to anyone. I thought it would take weeks to file complaint and get the money back it was back in 3 days. I was going to change banks but after this experience I staying.

The representative in the branch behaved as if I was asking for money from her. All I wanted was to verify my signature on my account. She was so arrogant and behaved as if she was doing me a favour!

I had a great experience with Shanerra at this location. She was very friendly, helpful, and explained everything step by step whenever i had questions.

This bank is very unprofessional. They are thieves. I still do not understand how they stay in Business.The branch on Stanwix Street with Curtis Grimm as manager is the worst. They work with another loan officer at the same bank whose name is Jeff Robol. Oh, jeff was terrible...First, you open a business account then they open 4 other accounts for you. Without your consent. You only requested one account but they say you need a payroll, operations, bla bla account just so they can charge fees. Then they try to give you a credit card you do not need or requested.As you are explaining your business to them, they are coming up with more ways to shake you down with fees and products you do not need. The bank probably gives them a commission for new accounts and loans and cards so they are always trying to turn you over and get the quarters falling off your pocket. They are always trying to shake you down. They are worse than used car sales men. Then they start charging monthly fees on all accounts. And you tell them to close the accounts, but they don't listen. You tell the teller, the teller says talk to manager. You talk to manager and manager says i will close account but he does not close it. And you keep getting charged fees monthly. Then before all this, they say that you are approved for a loan but they later say you are not approved. But there is no formal letter from them. Other banks give reasons, credit score, business etc. Then they tell you to wait to hear back. Then they say we will call you back with details of your account closing but they never call back. And you keep calling but they give you the run around. Over and over again. How does this Bank stay in Business? I talked to another customer who even had a bad experience. She had to call their headquarters in Rhode Island. Guess what happened? She filed a formal complaint. She was told a certain Rachel will handle it.No one ever called her back from Rhode island. She kept calling the lady called Rachel Mariano at the Chairman's office. Rachel said she will call back. Guess what? She never did. So, she called Rachel 15 times over a month. Rachel never called back. This bank's culture is screwed up and there is no hope! One can only pray a better bank buys these losers for pennies on the dollar!! They are not worth much!!!

Michelle Jacobs and Tyler Wasser have been there to help me in any way they can. I've received nothing short of great customer service from both of them!

Amelia always greets you with a smile , and is very helpful!! She goes beyond and above the call of duty!!!!

Worst customer service. Call the 1-800#, they are much more helpful. Shame on you Citizens Bank of Stanwix st, Pgh!