Citizens Bank Dixwell Ave, Hamden

I absolutely LOVE my bank.. between THIS branch and the one on church st in Downtown New Haven, I've NEVER had a better more satisfying experience with a financial institution. Anytime I've ever had a question, they're available. My personal (as far as I'm concerned) banker "Kyle" has gone out of his way on several occasions to make MY experience at this financial institution, a simple, yet memorable experience. ( in a positive way) I've absolutely the UTMOST RESPECT and APPRECIATION for ALL of the employees within Citizens Bank 🏦 👏! They're nothing short of amazing when it comes to making you genuinely feel more like family, than just another account number on the green screen.

I was incentivized to open a checking account in addition to a business account 5 months ago with the promise that I would receive a $300 bonus. The individual opening my account confirmed the amount needed to open the account (she actually assisted in filling out a direct deposit form for my employer) but did not disclose that it needed to be a lump sum deposit so I have not received this bonus. This has felt to be a very dishonest practice and a poor treatment of customers. I've called Citizens customer service who referred me to the branch. I spoke with an account manager two weeks ago who stated they will have the branch manager call me back, they did not. I called today to attempt to speak to the branch manager, they have not called me back. Poor customer service and so disheartened by their treatment.

I love this bank!!!! Wouldn't change it for the world! They know my name and even ask about my son. It always feels like seeing family when I come in, it even looks like a house. Out of all the banks I've had experience with, this is the most friendly and clean and best bank. This branch especially!!! After a visit once in a while they will call to see how the visit went. Love that aspect as well!

I find the staff here at this branch to be very cold and un welcoming. I have tried it several times and just avoid it at this point. The entire staff seem to lack all social skills and are miserable.