Citizens Bank Welsh Rd, Willow Grove

They helped me open and close accounts swiftly during identity theft.

I had a wonderful experience opening up my business account! Eleanore was so thorough and helpful through the entire process and even made a follow up call to make sure I was comfortable with everything. I dropped off my paperwork today and Mark made it quick and easy and was so polite. This branch is great!

Just got off the phone with an employee named Fermooth I think his name was. He was screaming at me and talking down at me because I was wrongly charged twice and it put my accounts into the negative causing me to lose a child support payment that had just been deposited into that negative account. Causing me to lose money, I was very upset and on the verge of tears and he presumed to talk to me in a disrespectful and horrible manor. I will now close my citizens bank accounts and never use them again. This employee should be fired for his lack of helpfulness and the way he talks to customers. I am in the customer service industry and would never speak to a customer the way he spoke to me. Horrible, do not go to this branch. Switching to TD bank.

These have to be some of the meanest and pettiest people I have every met in the banking industry. The guy with the polished nails and Laura were very rude to me. They acted liked it was a chore to assist me. I will never return there.

I have never been treated so well by a bank before. They answer the phone and I can talk to a real person who actually listens and answers my questions. They have gone out of their way for me.

I showed up with my guardian (I am 17) and Keith helped me to set up a bank account super quick. If you're seeing this, thanks Keith.

I fealt like they don't want to go for the wow in carrying the needs of the customer's as other citizen's do, I did not felt help out....

Horrible customer service and the citizens bank ,in general, makes no effort to accommodate there customer . In this case , a small business.

Thank you Lauren and other team members for such great service on a stressful day. :)